Job Description

Job Summary

Role Overview

Lead large-scale technology programs, service delivery engagements, Agile transformations, and enterprise project portfolios. Responsible for end-to-end project governance, budgeting, stakeholder management, delivery excellence, risk management, and Scrum leadership across global teams.

Key Responsibilities

Key Responsibilities

• Manage end-to-end project and program delivery including planning, budgeting, execution, and governance.
• Lead Agile/Scrum teams, sprint planning, backlog refinement, reviews, and retrospectives.
• Drive service delivery excellence, KPI/SLA management, forecasting, and operational governance.
• Manage stakeholder relationships, executive reporting, audits, UAT planning, and RCA activities.
• Lead transition, transformation, and change management initiatives.
• Establish delivery standards, quality processes, and knowledge management frameworks.
• Govern ITIL Change Management processes including risk assessment, CAB coordination, and implementation reviews.
• Mentor project managers, Scrum teams, and technical delivery teams.

Skill Requirements

Core Skills

• Project & Program Management
• Service Delivery Management
• Agile / Scrum
• ITIL Change Management
• Digital Transformation
• Release Management
• Client & Stakeholder Management
• Financial Planning & Budgeting
• Transition & Transformation
• Global Delivery Management
• Risk & Quality Management
• Knowledge Management
• Copilot agent and poweapp/ powerbi development

Other Requirements