Job Description

Job Summary

Minimum 8+ years ServiceNow Developer Experience. Total IT experience minimum 10 Years. • Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool • Design, develop, and implement ServiceNow custom workflows, scripts, and integrations. • Collaborate with cross-functional teams to gather and understand business requirements. • Perform system testing and quality assurance activities. • Provide ongoing support and enhancements for ServiceNow ITOM modules. • ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. • Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog, and workflows. • System/Process Automation (Orchestration) experience. System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP. • Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS • Excellent communication skills. • Ready for rotational shifts including night shift.

Key Responsibilities

• Implement, configure, and customize ServiceNow ITOM modules, including: o Event Management o ACC,HLA o CSDM CMDB o Discovery o Service Mapping • Oversee and implement: o Event processing rules o Event transforms o Event automation o Event auto-assignments o Event views and dashboards o Event integrations • Lead enterprise adoption strategies for ServiceNow Event Management (MOM layer). • Showcase Event Management and AIOps strategy to internal teams and leadership. • Design and support advanced integrations and analytics use cases. • Provide consulting and operational support for ServiceNow ITOM and related tools. • Work with monitoring tools such as ServiceNow ITOM, Truesight, Moogsoft, or Netcool. • Attend customer meetings to review open and escalated issues. • Provide regular status updates and technical guidance. • Analyse complex customer issues and deliver step-by-step resolution documentation. • Escalate issues appropriately when required.

Skill Requirements

Understanding of Configuration Management as it relates to ITIL and CSDM in ServiceNow. • Web Services Integration (SOAP, REST, JSON, JDBC) • Experience implementing systems using the Agile/Scrum methodology. • Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks • Strong communication, Strong presentation and writing skills. • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. • Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions. • Minimum ServiceNow CSA/ CIS certified. • ITIL certification / CAD ServiceNow certification is an advantage. • Support platform services, integrations, and analytics components. • Hands-on experience with RHEL/CentOS and command-line system administration. • Familiarity with MySQL and ability to write basic SQL queries. • Working knowledge of technologies such as: o Nginx o Apache Tomcat o ElasticSearch o RabbitMQ o REST APIs o JSON o TCP/IP Networking o Java JVM concepts • Bachelor’s degree in Engineering or a related discipline. • 7+ years of experience in tools/infrastructure operations. • 5+ years of hands-on experience in ServiceNow ITOM implementation, configuration, and customization. • Strong scripting skills: o JavaScript (mandatory) o Shell scripting o Perl scripting • Experience with Event Management tools such as: o ServiceNow ITOM o Truesight o Netcool • Hands-on experience with: o MOM (Manager of Managers) o ACC (Agent Client Collector) o HLA (Health Log Analytics) o Operator Workspace

Other Requirements

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