Job Description

Job Summary

This role provides expert leadership in managing and optimizing endpoint protection and email security operations for complex environments. The individual ensures operational excellence, drives continuous process improvements, and empowers support teams to achieve and exceed client service objectives. They are accountable for translating client requirements into actionable solutions while fostering innovation and high performance within the team.

Key Responsibilities

1. Manage Symantec Endpoint Protection and EDR operations by monitoring security events, analyzing incidents, and ensuring timely remediation to maintain robust endpoint security across client environments.
2. Lead implementation and optimization of Email Security solutions, identifying emerging threats and deploying advanced protection measures to safeguard organizational communications.
3. Oversee and improve operational processes using Symantec management tools, ensuring effective incident response, system health monitoring, and compliance with security policies.
4. Mentor support teams on the use of Symantec Endpoint Protection and EDR platforms, fostering best practices for threat detection, response, and reporting.
5. Collaborate within the team to assess client security requirements, customize Symantec and EDR solutions, and ensure consistent delivery of agreed service levels.
6. Drive process innovation by evaluating new Symantec features and EDR capabilities, recommending enhancements to improve efficiency, security posture, and incident management workflows.
7. Provide expert guidance in troubleshooting complex security incidents, leveraging advanced Symantec and EDR functionalities to resolve issues and mitigate risks.

Skill Requirements

1. Excellent Proficiency In Email Security Technologies And Their Integration With Endpoint Solutions
2. Advanced Skills In Security Operations, Incident Management, And Process Optimization
3. Strong Understanding Of Security Event Analysis, Threat Detection, And Remediation Techniques
4. Excellent Mentoring And Team Leadership Abilities Within Technical Support Operations
5. Advanced Ability To Communicate Technical Solutions And Process Improvements Effectively

Other Requirements

1. Symantec Certified Specialist (SCS) � Symantec Endpoint Protection (optional but valuable)
2. Certified Information Systems Security Professional (CISSP) (optional but valuable