Job Description

Job Summary

Role Summary

Provide Level 3 technical leadership and engineering support for Hybrid Cloud infrastructure. Responsible for complex troubleshooting, architecture governance, automation strategy, platform optimization, RCA, and technology lifecycle management.

Key Responsibilities

Technical Skills

• Windows Server 2016/2019/2022, Active Directory, DNS, DHCP, DFS, GPO, ADFS, SCCM
• VMware vSphere, ESXi, vCenter, DRS, HA, SRM
• Nutanix Prism, AHV, AOS, CVM, LCM
• AWS: EC2, VPC, IAM, ELB, EBS, S3, Route53, CloudWatch
• Azure: Virtual Machines, VNET, Storage, Key Vault, Azure AD, Azure Site Recovery
• Patch Management, Vulnerability Remediation, Disaster Recovery and Capacity Management

Automation Skills

• Hands-on experience in Ansible and/or Terraform for infrastructure provisioning, configuration management, and automation.
• Strong scripting skills using PowerShell, Python, and/or Shell Scripting for operational automation.
• Experience developing and maintaining automation workflows, reusable playbooks, and Infrastructure-as-Code (IaC) solutions to improve operational efficiency and reduce manual effort.

Key Responsibilities

• Manage Windows, VMware, Nutanix, AWS and Azure environments.
• Perform incident, problem, change and service request management.
• Execute patching, vulnerability remediation and compliance activities.
• Participate in disaster recovery planning, testing and execution.
• Maintain SOPs, runbooks, CMDB and operational documentation.
• Coordinate with OEM vendors and cloud providers for issue resolution.
• Lead RCA for major incidents and drive permanent fixes.
• Design platform standards, automation frameworks and cloud governance controls.
• Lead lifecycle upgrades, cloud transformations and performance optimization initiatives.

Skill Requirements

Experience

L3: 8-12+ Years

Other Requirements

24x7 Support Coverage

Provide 24x7 operational support, monitoring, incident management, and troubleshooting to ensure service availability and business continuity.

Participate in shift-based support, on-call rotations, and major incident management activities to meet SLA commitments.