Job Description

Job Summary

Operations Management for complex /large projects with focus on continuous improvement ,problem-solving, meeting client SLAs, and empowering teams through effective people management.

Key Responsibilities

• Manage training data collection, validation, consolidation, and reporting across multiple Lines of Business (LoBs).
• Develop and maintain MIS dashboards, scorecards, and executive reports.
• Analyze learning metrics, certification progress, training completion, utilization, and capability development trends.
• Partner with Business Units, CU/WU stakeholders, and training SPOCs for data validation and governance.
• Generate monthly, quarterly, and annual leadership reviews and presentations.
• Support training governance reviews, audits, and compliance reporting.
• Create Power BI dashboards and visualization models for leadership insights.
• Provide ad-hoc analytics and management reports to support strategic decisions.
• Monitor KPI adherence and identify areas for process improvement and operational efficiency.
• Ensure accuracy, consistency, and integrity of learning and capability development data

Skill Requirements

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Other Requirements

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