Job Summary The PaaS Support Engineer is responsible for supporting, maintaining, and troubleshooting cloud-based platform solutions, ensuring high availability, security, and performance for applications. This role involves managing the middleware, runtime environments, and databases in a cloud environment (AWS, Azure, OCI) and acting as a technical liaison to resolve complex issues. Key Responsibilities • Operational Support: Provide 24x7 (or shift-based) support for production PaaS environments to ensure maximum uptime and performance. • Troubleshooting: Analyze and resolve complex technical problems related to cloud services, application deployment, and integrations. • Monitoring & Optimization: Actively monitor PaaS platforms (using tools like Splunk, Datadog) to identify issues, analyze metrics, and optimize performance. • Incident & Problem Management: Manage high-priority incidents, conduct root cause analysis (RCA), and implement preventative measures. • Deployment & Configuration: Support CI/CD pipelines, containerization (Docker, Kubernetes), and infrastructure-as-code (Terraform) to deploy application updates. • Security & Compliance: Ensure platform security, including IAM, encryption, patching, and compliance with standards (e.g., ISO, HIPAA). • Documentation: Create and maintain documentation, knowledge base articles, and technical procedures to improve team efficiency. Required Skills & Qualifications • Experience: 3-10+ years of hands-on experience in cloud support (IaaS/PaaS) or DevOps. • Cloud Platforms: Proficiency in one or more major cloud providers: AWS (Beanstalk, RDS), Azure (Web Apps, SQL), or Oracle Cloud (OIC, VBCS). • Technical Skills: o Scripting/Automation: Strong knowledge of Python, Shell, or PowerShell. o Containerization: Experience with Docker and Kubernetes (EKS/AKS). o IaC Tools: Experience with Terraform or CloudFormation. o Databases: Knowledge of SQL/NoSQL databases (Oracle, MySQL, MongoDB, Cosmos DB).
Job Summary The PaaS Support Engineer is responsible for supporting, maintaining, and troubleshooting cloud-based platform solutions, ensuring high availability, security, and performance for applications. This role involves managing the middleware, runtime environments, and databases in a cloud environment (AWS, Azure, OCI) and acting as a technical liaison to resolve complex issues. Key Responsibilities • Operational Support: Provide 24x7 (or shift-based) support for production PaaS environments to ensure maximum uptime and performance. • Troubleshooting: Analyze and resolve complex technical problems related to cloud services, application deployment, and integrations. • Monitoring & Optimization: Actively monitor PaaS platforms (using tools like Splunk, Datadog) to identify issues, analyze metrics, and optimize performance. • Incident & Problem Management: Manage high-priority incidents, conduct root cause analysis (RCA), and implement preventative measures. • Deployment & Configuration: Support CI/CD pipelines, containerization (Docker, Kubernetes), and infrastructure-as-code (Terraform) to deploy application updates. • Security & Compliance: Ensure platform security, including IAM, encryption, patching, and compliance with standards (e.g., ISO, HIPAA). • Documentation: Create and maintain documentation, knowledge base articles, and technical procedures to improve team efficiency. Required Skills & Qualifications • Experience: 3-10+ years of hands-on experience in cloud support (IaaS/PaaS) or DevOps. • Cloud Platforms: Proficiency in one or more major cloud providers: AWS (Beanstalk, RDS), Azure (Web Apps, SQL), or Oracle Cloud (OIC, VBCS). • Technical Skills: o Scripting/Automation: Strong knowledge of Python, Shell, or PowerShell. o Containerization: Experience with Docker and Kubernetes (EKS/AKS). o IaC Tools: Experience with Terraform or CloudFormation. o Databases: Knowledge of SQL/NoSQL databases (Oracle, MySQL, MongoDB, Cosmos DB).
Job Summary The PaaS Support Engineer is responsible for supporting, maintaining, and troubleshooting cloud-based platform solutions, ensuring high availability, security, and performance for applications. This role involves managing the middleware, runtime environments, and databases in a cloud environment (AWS, Azure, OCI) and acting as a technical liaison to resolve complex issues. Key Responsibilities • Operational Support: Provide 24x7 (or shift-based) support for production PaaS environments to ensure maximum uptime and performance. • Troubleshooting: Analyze and resolve complex technical problems related to cloud services, application deployment, and integrations. • Monitoring & Optimization: Actively monitor PaaS platforms (using tools like Splunk, Datadog) to identify issues, analyze metrics, and optimize performance. • Incident & Problem Management: Manage high-priority incidents, conduct root cause analysis (RCA), and implement preventative measures. • Deployment & Configuration: Support CI/CD pipelines, containerization (Docker, Kubernetes), and infrastructure-as-code (Terraform) to deploy application updates. • Security & Compliance: Ensure platform security, including IAM, encryption, patching, and compliance with standards (e.g., ISO, HIPAA). • Documentation: Create and maintain documentation, knowledge base articles, and technical procedures to improve team efficiency. Required Skills & Qualifications • Experience: 3-10+ years of hands-on experience in cloud support (IaaS/PaaS) or DevOps. • Cloud Platforms: Proficiency in one or more major cloud providers: AWS (Beanstalk, RDS), Azure (Web Apps, SQL), or Oracle Cloud (OIC, VBCS). • Technical Skills: o Scripting/Automation: Strong knowledge of Python, Shell, or PowerShell. o Containerization: Experience with Docker and Kubernetes (EKS/AKS). o IaC Tools: Experience with Terraform or CloudFormation. o Databases: Knowledge of SQL/NoSQL databases (Oracle, MySQL, MongoDB, Cosmos DB).
Job Summary The PaaS Support Engineer is responsible for supporting, maintaining, and troubleshooting cloud-based platform solutions, ensuring high availability, security, and performance for applications. This role involves managing the middleware, runtime environments, and databases in a cloud environment (AWS, Azure, OCI) and acting as a technical liaison to resolve complex issues. Key Responsibilities • Operational Support: Provide 24x7 (or shift-based) support for production PaaS environments to ensure maximum uptime and performance. • Troubleshooting: Analyze and resolve complex technical problems related to cloud services, application deployment, and integrations. • Monitoring & Optimization: Actively monitor PaaS platforms (using tools like Splunk, Datadog) to identify issues, analyze metrics, and optimize performance. • Incident & Problem Management: Manage high-priority incidents, conduct root cause analysis (RCA), and implement preventative measures. • Deployment & Configuration: Support CI/CD pipelines, containerization (Docker, Kubernetes), and infrastructure-as-code (Terraform) to deploy application updates. • Security & Compliance: Ensure platform security, including IAM, encryption, patching, and compliance with standards (e.g., ISO, HIPAA). • Documentation: Create and maintain documentation, knowledge base articles, and technical procedures to improve team efficiency. Required Skills & Qualifications • Experience: 3-10+ years of hands-on experience in cloud support (IaaS/PaaS) or DevOps. • Cloud Platforms: Proficiency in one or more major cloud providers: AWS (Beanstalk, RDS), Azure (Web Apps, SQL), or Oracle Cloud (OIC, VBCS). • Technical Skills: o Scripting/Automation: Strong knowledge of Python, Shell, or PowerShell. o Containerization: Experience with Docker and Kubernetes (EKS/AKS). o IaC Tools: Experience with Terraform or CloudFormation. o Databases: Knowledge of SQL/NoSQL databases (Oracle, MySQL, MongoDB, Cosmos DB).
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
