Job Description

Job Summary

Mac Management Through IntuneEssential FunctionsManage Mac software requests and application lifecycle management through IntuneCreate, package, and test software installations for macOSDeploy and manage applications using Microsoft IntuneIntegrate and maintain Mac software packages in Intune environmentsPublish and manage applications Company Portal (Intune)Administer Mac device management, compliance, and security policies using IntuneManage macOS updates, patching, and configuration profilesSupport device enrollment, provisioning, and lifecycle (DEP/ABM integrations)Troubleshoot application deployment and device management issues across Mac fleetDocument installation procedures, configurations, and standard operating processesDevelop testing/validation procedures for new Mac software deployments

Key Responsibilities

1. Lead MDM Intune and SCCM/SMS operations by architecting and optimizing device enrollment, compliance, and application deployment processes to ensure secure and efficient client lifecycle management.
2. Drive advanced automation initiatives using Intune PowerShell and Azure Automation to improve efficiency, reporting, and incident resolution within the device management landscape.
3. Provide expert-level troubleshooting for complex issues across Intune, SCCM/SMS, and MS Enterprise Mobility Suite, ensuring timely root cause analysis and resolution to maintain high service availability.
4. Oversee client onboarding and policy configuration in Microsoft Intune, adapting device management strategies to meet evolving organizational and security requirements.
5. Mentor and empower support teams through technical leadership, knowledge sharing, and best practice implementation in MDM, Intune, and client lifecycle management.
6. Collaborate with internal stakeholders to design and implement continuous improvement initiatives, leveraging analytics and feedback to enhance operational processes and client satisfaction.
7. Ensure compliance with security, privacy, and regulatory requirements across all device management operations using MS Enterprise Mobility Suite tools.

Skill Requirements

1. Excellent Knowledge Of Client Lifecycle Management And Automation Using Powershell, Azure Automation, And Related Tools.
2. InDepth Understanding Of Ms Enterprise Mobility Suite For Secure Device And Application Management.
3. Strong Capability In Managing Operational Processes, Service Delivery, And Continuous Improvement In A LargeScale Enterprise Environment.
4. Advanced ProblemSolving, Analytical, And Mentoring Skills With The Ability To Drive Innovation In Device Management Operations.

Other Requirements

Microsoft Intune / Endpoint Manager certification – Preferred