Job Description

Job Summary

This position drives operational excellence for complex cloud-native environments, ensuring reliable delivery of containerized services and infrastructure automation. The individual leads technical operations, fosters team growth, and implements advanced solutions using Kubernetes, Terraform, and AWS PaaS offerings. They play a pivotal role in optimizing processes, resolving critical incidents, and championing continuous improvement aligned with organizational goals.

As a Subject Matter Expert in Support & Operations, you will play a critical role in ensuring timely resolution of escalated incidents while adhering to quality standards. Your expertise in Kubernetes and Terraform will guide the team in optimizing operations, enhancing customer satisfaction, and maintaining effective communication across business units.

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents Using Kubernetes And Terraform, Adhering To Agreed Slas.
2. Mentor Team Members And Administrators In Best Practices For Kubernetes And Terraform, Prepare Standard Operating Procedures (Sops), And Maintain Effective Documentation To Enhance Operational Efficiency.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance While Participating In Capacity Planning Activities Using Aws Cloud Formation And Eks.
4. Actively Participate In Customer Meetings To Understand Issues Faced, Ensuring Positive Customer Feedback And Satisfaction Through Effective Communication And Problem-Solving.
5. Validate Root Cause And Trend Analyses Using Aws Paas Tools And Present Reports To Key Business Stakeholders To Facilitate Performance Improvements In Operations.

Skill Requirements

1. Strong Understanding Of Kubernetes And Terraform With Practical Application In Incident Resolution
2. Proficiency In Aws Cloud Formation, Eks, And Linux Environments
3. Solid Knowledge Of Support Processes And Service Level Agreements (Slas)
4. Excellent Communication And Presentation Skills For Stakeholder Engagement
5. Ability To Perform Root Cause And Trend Analysis Effectively

Other Requirements

1. AWS Certified DevOps Engineer � Professional (optional but valuable)
2. Certified Kubernetes Administrator (CKA) (optional but valuable)
3. HashiCorp Certified: Terraform Associate (optional but valuable
4. Optional But Valuable: Aws Certified Solutions Architect
5. Optional But Valuable: Certified Kubernetes Administrator (Cka