Lead on-site and remote technical teams to resolve hardware, software, and end-user computing issues while meeting service level agreements (SLAs).Hire, train, mentor, and evaluate deskside support technicians.Track metrics, manage ticket queues, and ensure compliance with response and resolution SLAs.Manage remote office engineer dispatchOversee hardware inventory, software licensing, and coordination with third-party vendorsHandle critical user escalations and resolve high-tension technical conflicts professionally.
Lead on-site and remote technical teams to resolve hardware, software, and end-user computing issues while meeting service level agreements (SLAs).Hire, train, mentor, and evaluate deskside support technicians.Track metrics, manage ticket queues, and ensure compliance with response and resolution SLAs.Manage remote office engineer dispatchOversee hardware inventory, software licensing, and coordination with third-party vendorsHandle critical user escalations and resolve high-tension technical conflicts professionally.
Lead on-site and remote technical teams to resolve hardware, software, and end-user computing issues while meeting service level agreements (SLAs).Hire, train, mentor, and evaluate deskside support technicians.Track metrics, manage ticket queues, and ensure compliance with response and resolution SLAs.Manage remote office engineer dispatchOversee hardware inventory, software licensing, and coordination with third-party vendorsHandle critical user escalations and resolve high-tension technical conflicts professionally.
Lead on-site and remote technical teams to resolve hardware, software, and end-user computing issues while meeting service level agreements (SLAs).Hire, train, mentor, and evaluate deskside support technicians.Track metrics, manage ticket queues, and ensure compliance with response and resolution SLAs.Manage remote office engineer dispatchOversee hardware inventory, software licensing, and coordination with third-party vendorsHandle critical user escalations and resolve high-tension technical conflicts professionally.
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
