Job Description

Job Summary

This role is accountable for overseeing complex operational environments, driving continuous improvement, and ensuring the effectiveness of endpoint management using BigFix and Client Life Cycle Management solutions. The position empowers teams, delivers innovation in operational processes, and ensures client service level agreements are consistently met. They provide technical leadership, strategic problem-solving, and foster a culture of transparent communication and high performance.

Key Responsibilities

1. Lead operational management using BigFix to ensure robust client lifecycle management, including deployment, patching, compliance, and remediation across enterprise endpoints.
2. Architect and optimize automated processes within BigFix for software distribution, asset discovery, and policy enforcement, aligning with organizational goals and compliance standards.
3. Provide expert guidance and mentorship to operations teams on advanced BigFix functionalities, troubleshooting, and best practices for incident resolution and change management.
4. Analyze and interpret management reporting from BigFix dashboards and client data to proactively identify areas for process improvement and operational efficiency.
5. Collaborate with internal support teams to interpret complex client requirements, ensuring solutions delivered through BigFix meet or exceed agreed SLAs and business objectives.
6. Drive innovation in endpoint management by researching and integrating new BigFix modules, tools, and automation strategies to enhance service delivery.
7. Lead root cause analysis for critical incidents within the BigFix environment, developing and implementing corrective actions to prevent recurrence.
8. Ensure compliance with security and audit requirements through effective configuration management and reporting within BigFix.

Skill Requirements

1. Excellent Proficiency In Client Lifecycle Management Concepts, Including Automated Patching, Compliance, And Asset Management
2. Advanced Skills In Scripting And Automation Within Bigfix (Relevance Language, Action Script)
3. Solid Understanding Of Itil Processes And Service Operations Best Practices
4. Strong Analytical Abilities To Assess Operational Data And Drive Process Improvements
5. Excellent Communication Skills For Leading Teams And Translating Technical Insights Into Actionable Recommendations
6. Proven Capability To Manage LargeScale Operations And Complex Client Requirements With Autonomy

Other Requirements

1. Recommended: IBM Certified Deployment Professional � BigFix Platform
2. Optional but valuable: ITIL Foundation Certificatio