Job Description

Job Summary

The Track Lead for Support & Operations plays a critical role in managing and enhancing operational processes within the organization. This position focuses on continuous improvement, effective problem-solving, and ensuring that client SLAs are met. The Track Lead will empower teams through strong leadership and communication, driving innovation and operational excellence.

Key Responsibilities

1. Optimize Operational Workflows By Leveraging Citrix Xendesktop And Provisioning Services (Pvs) To Enhance Management Reporting, Streamline Information Flow, And Support Organizational Planning.
2. Assess Client Requirements And Ensure The Support Team Consistently Meets And Exceeds Client Expectations Through Effective Management Of Citrix Environments.
3. Lead And Mentor The Project Team, Fostering Transparent Communication About Project Goals And The Effective Use Of Citrix Technologies.
4. Drive Innovation By Implementing New Ideas And Processes Using Citrix Mcs, Contributing To Overall Organizational Progress And Efficiency.
5. Develop Tailored Solutions That Align With Customer Needs, Utilizing Citrix Xendesktop Capabilities To Achieve Desired Business Outcomes.

Skill Requirements

1. Proficient In Citrix Xendesktop, Provisioning Services (Pvs), And Machine Creation Services (Mcs)
2. Strong Understanding Of Operational Management And Improvement Methodologies
3. Excellent Problem-Solving Abilities And Client Management Skills
4. Proven Leadership Skills With The Ability To Mentor And Guide Teams Effectively

Other Requirements

1. Citrix Certified Associate � Virtualization (Cca-V) (Optional But Valuable)
2. Itil Foundation Certification (Optional But Valuable