Job Description

Job Summary

• Act as the primary escalation point for (P1/P2) incidents.
• Lead troubleshooting bridges for major outages and perform deep-dive Root Cause Analysis (RCA) across LAN, WAN, Wireless, and Data Centre environments.
• Plan, review, and execute high-impact network changes, including configuration updates, major upgrades, migrations, hardware patching, and firmware updates, ensuring minimal business impact.
• Develop and maintain network documentation, standards, and operational procedures (SOPs).
• Provide technical leadership and guidance to L1/L2 teams; support knowledge transfer and skill development.
• Perform trend analysis on recurring incidents and drive permanent fixes through problem management.
• Collaborate with vendors/OEMs (TAC) for advanced troubleshooting and critical issue resolution.
• Support major projects, migrations, and transformation initiatives from an operations perspective.
• Identify and drive automation opportunities to improve operational efficiency, reliability, and consistency.
• Participate in on-call rotations for Priority 1 and Priority 2 incidents.

Key Responsibilities

Technical Qualifications

• 8+ years of hands-on experience in network support within a high-availability, production operations environment.
• Strong experience working with network technologies across LAN, WAN, Wireless, and Data Centre environments.
• Hands-on expertise with network vendors including switches (Cisco, Juniper, Dell), wireless solutions (HP Aruba, Ubiquiti, Meraki), and load balancers (F5, Citrix NetScaler).
• Proficiency in network protocols and technologies, including BGP, OSPF, MPLS, VLANs, 802.1x,VPNs, Sdwan,etc.
• Proficiency in load balancing technologies, including application delivery control
• Experience in network monitoring and ticketing tools (e.g., ServiceNow, SolarWinds, PRTG,etc.) is preferred.
• Exposure to network automation tools (Python, Ansible, Terraform) is a strong advantage.
• Excellent communication and stakeholder management skills.
• Excellent knowledge of network packet captures, tooling and ability to analyse

Skill Requirements

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Other Requirements

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