Job Description

Job Summary

The Track Lead for Support & Operations plays a critical role in managing operational efficiency and driving continuous improvement initiatives. This position emphasizes problem-solving and client satisfaction while empowering teams through effective management practices. The Track Lead will leverage their expertise in VMware technologies to enhance operational capabilities and support organizational goals.

Key Responsibilities

1. Enhance Operational Systems Using Vmware Vsphere And Vcenter To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes For Effective Organizational Planning.
2. Collaborate With Clients To Understand Their Requirements And Ensure The Support Team Meets Or Exceeds Client Expectations Through Effective Use Of Vmware Vsan And Srm.
3. Lead And Mentor The Support Project Team, Ensuring Clear Communication Of Project Objectives And Fostering A Culture Of Transparency And Collaboration.
4. Drive Innovation In Process Development By Introducing New Ideas And Best Practices In Sddc And Aria Monitoring Tools To Support Organizational Progress.
5. Deliver Tailored Solutions That Align With Customer Needs And Operational Capabilities, Utilizing Vmware Technologies To Achieve Desired Business Outcomes.

Skill Requirements

1. Proficiency In Vmware Vsphere And Vcenter, With A Solid Understanding Of Virtualization Technologies.
2. Knowledge Of Vmware Vsan And Srm To Support Business Continuity And Disaster Recovery Solutions.
3. Familiarity With Sddc Concepts And Aria Monitoring Tools For Effective Systems Management.
4. Strong Problem-Solving Skills And A Commitment To Meeting Client Slas.
5. Excellent Communication And People Management Skills To Empower Team Members.

Other Requirements

1. VMware Certified Professional (VCP) certification is recommended.
2. VMware Advanced Professional (VCAP-DCV) Certification optional but valuable.
3. ITIL Foundation certification is recommended to enhance service management practices