Job Description

Job Summary

The Track Lead for Support & Operations will play a pivotal role in managing operational processes with a focus on continuous improvement, problem-solving, and meeting client SLAs. This position requires strong leadership to empower teams and ensure effective execution of support functions, driving enhancements that align with organizational goals.

Key Responsibilities

1. Optimize Symantec Endpoint Protection Systems By Analyzing Operational Data And Implementing Enhancements To Improve Management Reporting And Streamline Information Flow.
2. Collaborate With Clients To Understand Their Requirements And Ensure The Support Team Consistently Meets Or Exceeds Client Expectations Through Effective Problem Resolution.
3. Lead And Mentor The Project Team, Fostering Transparent Communication Of Project Goals And Facilitating A Culture Of Accountability And High Performance Within Symantec Edr Frameworks.
4. Drive Innovation By Proposing And Implementing New Ideas For Process Development, Utilizing Symantec Tools To Enhance Overall Organizational Efficiency And Effectiveness.
5. Develop Tailored Solutions Based On Customer Needs Using Symantec Endpoint Protection, Ensuring Alignment With The Operational Environment To Achieve Desired Business Outcomes.

Skill Requirements

1. Strong Understanding Of Symantec Endpoint Protection And Edr Technologies.
2. Proficiency In Operational Management And Continuous Improvement Methodologies.
3. Excellent Problem-Solving And Analytical Skills.
4. Strong Leadership And Team Management Capabilities.
5. Effective Communication And Interpersonal Skills.

Other Requirements

1. Certification In Symantec Endpoint Protection Is Optional But Valuable