L2/L3 support for Ribbon Session Border Controller (SBC) environments.\r\nTroubleshoot and resolve SIP trunk and interconnect issues:\r\nSIP signaling failures, registration issues, routing/policy issues, codec/DTMF mismatches, TLS/SRTP issues\r\nOne-way/no audio, RTP anchoring, NAT/firewall traversal, interop issues between platforms (Cisco/Zoom/Carrier)\r\nPerform configuration and operational tasks (as applicable): routing, transformation/normalization, security policies, certificates, upgrades/patch coordination, and change validation.\r\nAnalyze call traces/logs and provide SIP ladder/call flow analysis for escalations.\r\nSupport change implementation, testing, rollback planning, and documentation/runbooks.\r\n
L2/L3 support for Ribbon Session Border Controller (SBC) environments.\r\nTroubleshoot and resolve SIP trunk and interconnect issues:\r\nSIP signaling failures, registration issues, routing/policy issues, codec/DTMF mismatches, TLS/SRTP issues\r\nOne-way/no audio, RTP anchoring, NAT/firewall traversal, interop issues between platforms (Cisco/Zoom/Carrier)\r\nPerform configuration and operational tasks (as applicable): routing, transformation/normalization, security policies, certificates, upgrades/patch coordination, and change validation.\r\nAnalyze call traces/logs and provide SIP ladder/call flow analysis for escalations.\r\nSupport change implementation, testing, rollback planning, and documentation/runbooks.\r\n
Strong hands-on experience with Ribbon SBC (configuration + troubleshooting).\r\nExcellent skills in SIP call flow analysis, packet/log trace analysis, and voice security basics (TLS/SRTP).\r\nExperience supporting carrier SIP trunks and working with multiple UC platforms.
Strong hands-on experience with Ribbon SBC (configuration + troubleshooting).\r\nExcellent skills in SIP call flow analysis, packet/log trace analysis, and voice security basics (TLS/SRTP).\r\nExperience supporting carrier SIP trunks and working with multiple UC platforms.
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