Job Description

Job Summary

The Track Lead (Support & Operations) plays a pivotal role in managing security event investigations and implementing technical solutions within the organization. This position focuses on enhancing operational efficiencies, ensuring client satisfaction, and fostering a culture of continuous improvement and innovation among teams. The Track Lead is instrumental in aligning operational goals with organizational objectives while empowering teams to meet client SLAs effectively.

Key Responsibilities

1. Implement And Optimize Soar Solutions To Automate Security Event Investigations, Ensuring Timely And Accurate Incident Response While Enhancing Overall Operational Efficiency.
2. Develop And Maintain Comprehensive Reporting Systems Using Siem Tools To Provide Insights Into Security Incidents And Operational Performance, Facilitating Informed Decision-Making.
3. Lead And Mentor The Support Team By Fostering Transparent Communication Of Project Goals And Encouraging The Adoption Of Best Practices In Security Operations.
4. Collaborate With Clients To Thoroughly Understand Their Security Needs, Ensuring The Support Team Delivers Tailored Solutions That Exceed Client Expectations.
5. Drive Innovation By Identifying Opportunities For Process Improvements And Implementing New Ideas That Enhance The Effectiveness Of Security Operations.

Skill Requirements

1. Strong Proficiency In Security Event Investigation And Soar Technologies.
2. In-Depth Knowledge Of Siem Tools And Their Application In Operational Environments.
3. Excellent Problem-Solving Abilities And A Strong Understanding Of Client Relationship Management.
4. Proven Leadership Skills With The Ability To Mentor And Empower Teams Effectively.

Other Requirements

1. Optional But Valuable Certifications: Certified Information Systems Security Professional (Cissp), Security+ Certification, Or Any Relevant Soar Or Siem Certifications