Job Description

Job Summary

The Track Lead for Support & Operations plays a critical role in managing security incident response and technical solution implementation. This position emphasizes continuous improvement, effective problem-solving, and ensuring that client Service Level Agreements (SLAs) are met. The Track Lead empowers teams through proficient people management, driving innovation, and optimizing operational processes to enhance service delivery.

Key Responsibilities

1. Lead Security Incident Response Efforts By Implementing Siem Technologies To Monitor, Analyze, And Respond To Security Threats, Ensuring Compliance With Organizational Standards.
2. Develop And Optimize Operational Systems For Security Incident Management, Enhancing Reporting Capabilities And Streamlining Information Flow To Support Decision-Making And Planning.
3. Collaborate With Clients To Understand Their Security Needs, Ensuring The Support Team Effectively Meets And Exceeds Client Expectations Through Tailored Solutions.
4. Mentor And Guide Project Teams In Security Operations, Fostering Transparent Communication Of Project Goals And Driving Team Engagement And Accountability.
5. Propose And Implement Innovative Solutions For Process Development Within Security Operations, Ensuring Alignment With Organizational Objectives And Enhancing Overall Service Delivery.

Skill Requirements

1. Strong Understanding Of Security Incident Response Protocols And Siem Implementation.
2. Proficiency In Operational Management And Process Optimization Within A Security Context.
3. Excellent Communication And Leadership Skills To Mentor Teams And Manage Client Relationships.
4. Ability To Analyze Complex Security Issues And Develop Strategic Solutions.

Other Requirements

1. Relevant Certifications Such As Certified Information Systems Security Professional (Cissp) Or Certified Information Security Manager (Cism) Are Optional But Valuable