Job Description

Job Summary

The Track Lead for Support & Operations plays a pivotal role in managing operational excellence, focusing on continuous improvement and problem-solving. This position is responsible for meeting client Service Level Agreements (SLAs) while empowering teams through effective people management. The role requires a blend of technical expertise in SAVIYNT and Java development, alongside strong leadership skills to drive innovation and enhance overall organizational performance.

Key Responsibilities

1. Enhance Operational Systems By Leveraging Saviynt And Java Technologies To Improve Management Reporting, Streamline Information Flow, Optimize Business Processes, And Support Organizational Planning.
2. Analyze Client Requirements And Ensure That The Support Team Consistently Meets Client Expectations, Utilizing Saviynt For Access Governance And Identity Management Solutions.
3. Lead And Mentor The Project Team By Facilitating Transparent Communication Of Project Goals, Using Java For Application Development And Support, And Fostering A Collaborative Team Environment.
4. Drive Innovation By Identifying And Implementing New Ideas For Process Development That Contribute To Overall Organizational Progress, Utilizing Saviynt For Process Automation And Optimization.
5. Provide Tailored Solutions That Align With Customer Needs By Applying Java Development Principles And Saviynt Capabilities, Ensuring Business Results Are Achieved Effectively.

Skill Requirements

1. Proficient In Saviynt For Identity Governance And Administration.
2. Strong Skills In Java Development For Application Support And Enhancements.
3. Excellent Problem-Solving Abilities And A Strategic Mindset.
4. Effective Communication And Team Leadership Skills.

Other Requirements

1. Optional But Valuable: Saviynt Certification.
2. Optional But Valuable: Java Se Certification