Job Description

Job Summary

If candidate is having any SAP certification (HANA, SAP BASIS & NetWeaver, SOlMan, Upgrades etc.) in addition with any certification on any OS or DB is an added advantage

 Rest, below activities needs to be known & performed from a L3 SAP BASIS

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L3 BASIS support

 Problem troubleshooting and resolution for escalated calls for different flavors of SAP products etc – ECC, SCM, BI, BW, BO, GRC, SolMan etc.

 Designing , setting up and reorganization of SAP system landscapes

 New SAP installation/ re-installation and configuration

 SWPM export/imports, OS-DB migrations in SAP landscape

 Homogenous / Heterogenous system copy

 SPS level/EHPs/SAP Release upgrades & maintenance in all flavors of SAP products e.g. ECC, SCM, BI, BW, BO, GRC, SOlMan etc.

 Implementing & Managing SAP Support Practices.

 Planning and managing support packages and kernel patch upgradations, client copies/ transports

 Profile / Role management and authorization management and recommendations based on best practices during day to day operations.

 Configuring/ re-configuring system log / alert thresholds.

 STMS(CTS+) configurations for ABAP & JAVA transports & various STMS problem solving skills

 Ability to support mission critical support 24*7 for PROD environment

 Setting up SAP Logon groups

 Automatic Note application through SNOTE

 Printer Configuration

 Team Lead entire basis support personnel

 Guiding the team technically in all areas of service defined within SAP BASIS areas

 Coordination with and supporting the functional team as per requirements.

 Responsibility of Entire Basis operation and Internal and external Escalations

 OS Upgrade, Patch Level Management and upgrades

 Database restoration and recovery in DB2, Orcale, LCA (MaxDB)

 Planning and executing database upgrades in DB2, Oracle, SAP LCA (MaxDB)

 Database Verification – Checking Physical Structure

 Database restoration and recovery

 Review of DB2 parameters, analysis and recommendations for changes to optimize performance.

 Evaluating Results of the DB System Check

 DB and index reorganization

 Resolution of dead locks and timeouts

 Maintenance of DR Standby server, if available

 Maintaining Clients and client-settings

 Client Copy – Remote and Local

 Client Export/ Import

 Finding Support Packages

 Downloading and Importing Support Packages

 Regular Support pack installations

 SPAM/ SAINT

 Concepts on SPAU and SPDD while application of support packages

 Operation mode maintenance

 Activities on SAPNet

 Management of the Transport Management System (TMS)

 Scheduling Jobs

Key Responsibilities

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Skill Requirements

1. Hands on experience in delivery/operations with focus on Incident, Change, Problem and Capacity management, Performance and Availability Management, and Lifecycle Management
2. Strong customer and team management skills. Good communication skills with ability to articulate and convey the message logically
3. Understanding of SAP�s product strategy, including positioning of S/4 HANA and Azure cloud offerings
4. Experience of leading end-to-end SAP enabled business transformation programme
5. Strong knowledge of SAP solution suite and ability to translate business challenges into SAP solutions
6. Ability to interact with Application Team and Functional Architects for upcoming SAP projects / releases

Other Requirements

1. Sap Certified Technology Associate Sap Hana Or Equivalent Certification (Optional But Valuable)