Job Description : Responsible for planning, coordinating, and delivering service desk-related projects while ensuring that IT support services align with business objectives, service levels, and customer expectations.
Job Responsibilities : Project Planning and Execution, Service Transition Management, Reporting and Governance, Risk and Issue Management, Resource and Team Coordination, Stakeholder Management, Service Desk Transformation & Improvement.
Skill Requirement : Project Management (Agile, Scrum, Waterfall) ITIL/ITSM Knowledge Risk Management Stakeholder Communication Vendor Management Change Management ServiceNow, Jira, Remedy, BMC, or similar tools Leadership and Problem-Solving
Other Requirement : Project Planning and Execution, Service Transition Management, Reporting and Governance, Risk and Issue Management, Resource and Team Coordination, Stakeholder Management, Service Desk Transformation & Improvement.
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
