Job Description

Job Summary

The Track Lead for Support & Operations is pivotal in driving operational excellence within the organization. This role focuses on continuous improvement, problem-solving, and meeting client Service Level Agreements (SLAs). As a leader, you will empower teams through effective management while ensuring high-quality support aligned with client expectations.

Key Responsibilities

1. Enhance Operational Systems By Utilizing Lan/Wan Technologies To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes, Ensuring Alignment With Organizational Planning.
2. Analyze Client Requirements And Oversee The Support Team’S Performance In Meeting Client Expectations, Leveraging Data-Driven Insights To Drive Service Improvements In Lan/Wan Operations.
3. Lead And Mentor The Project Team By Fostering Transparent Communication Of Project Goals And Utilizing Best Practices In Lan/Wan Support Methodologies.
4. Innovate And Implement New Ideas For Process Development In Lan/Wan Environments, Contributing To Overall Organizational Progress And Efficiency.
5. Provide Tailored Solutions That Meet Customer Needs In The Context Of Lan/Wan Infrastructure, Driving Business Results Through Effective Problem Resolution And Service Delivery.

Skill Requirements

1. Proficiency in Data - LAN/WAN technologies with a solid understanding of operational management principles.
2. Strong problem-solving skills and the ability to analyze and optimize business processes.
3. Excellent communication and interpersonal skills for effective team leadership and client interaction.
4. Familiarity with management reporting tools and techniques to enhance operational transparency.
5. Excellent hands-on experience on the following products:
6. Cisco Catalyst 6500 and other Catalyst Series switches
7. Cisco Nexus 7K/5K/2K Series of switches
8. Cisco Routers 3800, 3900, 7600 Series
9. Cisco IOS Software
10. Wireless LAN technologies � Cisco or Aruba
11. WAN Acceleration/optimization � Cisco WAAS or Riverbed
12. Load balancers � Symbol, F5 BigIP LTM/GTM/Juniper or Cisco ACE/GSS
13. Firewalls-Cisco ASA Firewall, Juniper SSL VPN
14. Network Management � HPOV, NNM, SolarWinds, ORION etc.

Other Requirements

1. Optional But Valuable Certifications: Cisco Certified Network Associate (Ccna), Comptia Network+, Itil Foundation.
2. Excellent communication and presentation skills. Must be able to clearly communicate with the customer and be able to present solutions to customers at CIO, CXO level
3. Must be open for 24x7 environment