Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).rnManage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).rnProvide L2/L3 support for M365 incidents and service requests.rnMonitor M365 service health, availability, and performance.rnTroubleshoot and resolve messaging, collaboration, and identity issues.rnImplement and support security controls (MFA, Conditional Access, DLP).rnManage email, collaboration, and document access configurations.rnSupport onboarding, offboarding, and user lifecycle activities.rnAssist with M365 migrations, upgrades, and feature rollouts.rnAutomate routine tasks using PowerShell where applicable.rnWork with Microsoft Support and third‑party vendors for issue resolution.rnEnsure adherence to SLAs, ITSM processes, and service governance.rnMaintain service documentation, SOPs, and knowledge articles.rnSupport compliance requirements including retention and basic eDiscovery.rnProactively recommend improvements and best practices for M365 services.
Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).rnManage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).rnProvide L2/L3 support for M365 incidents and service requests.rnMonitor M365 service health, availability, and performance.rnTroubleshoot and resolve messaging, collaboration, and identity issues.rnImplement and support security controls (MFA, Conditional Access, DLP).rnManage email, collaboration, and document access configurations.rnSupport onboarding, offboarding, and user lifecycle activities.rnAssist with M365 migrations, upgrades, and feature rollouts.rnAutomate routine tasks using PowerShell where applicable.rnWork with Microsoft Support and third‑party vendors for issue resolution.rnEnsure adherence to SLAs, ITSM processes, and service governance.rnMaintain service documentation, SOPs, and knowledge articles.rnSupport compliance requirements including retention and basic eDiscovery.rnProactively recommend improvements and best practices for M365 services.
Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).rnManage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).rnProvide L2/L3 support for M365 incidents and service requests.rnMonitor M365 service health, availability, and performance.rnTroubleshoot and resolve messaging, collaboration, and identity issues.rnImplement and support security controls (MFA, Conditional Access, DLP).rnManage email, collaboration, and document access configurations.rnSupport onboarding, offboarding, and user lifecycle activities.rnAssist with M365 migrations, upgrades, and feature rollouts.rnAutomate routine tasks using PowerShell where applicable.rnWork with Microsoft Support and third‑party vendors for issue resolution.rnEnsure adherence to SLAs, ITSM processes, and service governance.rnMaintain service documentation, SOPs, and knowledge articles.rnSupport compliance requirements including retention and basic eDiscovery.rnProactively recommend improvements and best practices for M365 services.
Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).rnManage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).rnProvide L2/L3 support for M365 incidents and service requests.rnMonitor M365 service health, availability, and performance.rnTroubleshoot and resolve messaging, collaboration, and identity issues.rnImplement and support security controls (MFA, Conditional Access, DLP).rnManage email, collaboration, and document access configurations.rnSupport onboarding, offboarding, and user lifecycle activities.rnAssist with M365 migrations, upgrades, and feature rollouts.rnAutomate routine tasks using PowerShell where applicable.rnWork with Microsoft Support and third‑party vendors for issue resolution.rnEnsure adherence to SLAs, ITSM processes, and service governance.rnMaintain service documentation, SOPs, and knowledge articles.rnSupport compliance requirements including retention and basic eDiscovery.rnProactively recommend improvements and best practices for M365 services.
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
