Job Description

Job Summary

Responsibilities:

• MDM: End to end knowledge on Intune/Endpoint Manager Admin Centre Console.
• Systems Administration for Components installed in Customer environment like:
• Mobile Content Management
• Experience in Enterprise Mobility Security features covered under Modern workplace offering:
• Knowledge of Microsoft 365 Identity & Access Management
• Experience in customer support, product support, IT Admin Support, consulting, or solutions architect or systems development.
• Providing pre-sales technical / architectural support and driving successful user adoption
• Technical experience with Microsoft 365 security (Windows Defender/Advanced Threat Protection, Security and Compliance Centre, EMS suite
• Maintain and update the Security Hardening parameters for installed On-Prem or Customer cloud tenant.
• Responsible for service administration and Corporate Accounts maintenance like:
• Understanding on the Network requirement for the components installed On-Prem or Customer cloud tenant.
• Enforce MAM policies and procedures in the Intune environment.
• Mobile Application Management or MAM
• Provide a platform for Mobile device environment including coordination with third parties and other teams within client ecosystem as needed.
• Distribute Software and apps “over -the air” on all platforms & OS.
• Mobile Device Management or MDM
• Enable employee self-activation of corporate and BYODs.
• Provide services for real time cost management (License Harvesting) and policy enforcement
• Optimize mobile carrier plan according to use requirements, user profile studies and standards and policies.
• Provide device alerts and warnings for overages and roaming (If telecom polices are enforced).
• Provide authorized employees secure access to approved third party and private applications
• MIM Provide ability to enforce security and policy through role-based models.
• Provide self-service to enrol devices with authentication for secure provisioning
• Contribute to MDM capabilities development and improvement for a Persona Orientation Model
• Be a mentor and work with other vendors and on-site vendors that support the MDM, Microsoft Office 365, and telecommunication systems.
• Respond to requests from internal and authorized external business units in a timely manner.
• Prioritize and execute tasks in a time-sensitive environment.
• Ability and desire to conduct research and resolve tickets from the end user community for mobile device issues and new products.
• Work with a team of engineers to plan, design, develop, build and deploy new MDM solutions of different dept. within the customer network.

Requirements:

• Intune Professional Certification preferred + Minimum Eight years of relevant work experience with mobile devices.
• Microsoft Office 365 MCSA certification preferred
• Knowledgeable in managing iOS and Android devices
• Understanding of VIP support (Special/Privileged) users/devices.
• Experience Windows server 2008/2012 installation and maintenance
• Excellent teamwork, Time - Management and organizational skills.
• Intermediate Microsoft SQL and PowerShell skills required.
• Good knowledge on certificate-based profile deployment
• Integration knowledge of on-premises services with Intune portal If required.
• Perform other duties as deemed necessary and assigned by the customer and management.
• Strong interpersonal skills and problem-solving abilities.
• Understanding of ITIL framework (Optional)

Willingness to work in shifts.

Key Responsibilities

• Role : Imaging Expert
• Experience: 12+ Years
• Educational Degree : BE / BTECH
• Professional Qualifications – MCTS

Your Role and Responsibilities

As L3, you are responsible to Design & Build imaging (MDT/OSD etc..)environment. You must have Expertise in imaging to develop gold image and deploy as per client requirement. You should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Release and Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.

Responsibilities

If you thrive in a dynamic, collaborative workplace, HCL provides an environment where you will be challenged and inspired every single day. In addition, if you relish the freedom to bring creative, thoughtful solutions to the table, there is no limit to what you can accomplish here.

• Providing SME support to the Imaging environment, which interacts with the Windows end user 10 platform, which consists of the following component.
• Perform SME roll, installation, implementation, customization, operation, recovery and performance tuning, architect level of support.
• Owns & maintain compliance level of the environment.

Required Technical and Professional Expertise

• Minimum 12+ years in SCCM platform
• Strong Knowledge in imaging tools (OSD/MDT etc…).
• Prior SME experience in MDT, SCCM, windows, AD Server Support, designing, troubleshooting.
• Ability to interface with customer technical teams and percolate it down to the technical delivery teams.
• Validated expertise to Update/upgrade OS by requests and all related works and reporting packages update for the production servers
• Willingness to Cover on-call / Standby on rotation. Managing ticket queues for Incidents / Service requests & Changes

Skill Requirements

• Preferred Technical And Professional Expertise
• You need to work in collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications

Other Requirements

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