Job Description

Job Summary

The Track Lead for Support & Operations plays a crucial role in managing operational excellence and driving continuous improvement within the team. This position emphasizes effective problem-solving, meeting client SLAs, and empowering team members to achieve high performance. The Track Lead will leverage their expertise in Kubernetes and Terraform to enhance operational systems and foster innovation while ensuring client satisfaction.

Key Responsibilities

1. Lead The Enhancement Of Operational Systems By Utilizing Kubernetes And Terraform To Streamline Information Flow And Optimize Business Processes, Ensuring Effective Management Reporting And Supporting Organizational Planning.
2. Analyze Client Requirements And Oversee The Support Team’S Performance In Meeting And Exceeding Client Expectations, Utilizing Aws Cloud Formation And Eks To Provide Reliable Solutions.
3. Mentor And Guide The Project Team By Facilitating Transparent Communication Of Project Goals, Promoting Best Practices In Linux And Aws Paas Technologies.
4. Drive Innovation By Introducing New Ideas For Process Development, Leveraging Knowledge Of Kubernetes And Terraform To Improve Overall Organizational Progress.
5. Deliver Tailored Solutions That Meet Customer Needs Using Kubernetes And Terraform, Ensuring Alignment With Business Objectives And Contributing To Positive Business Outcomes.

Skill Requirements

1. In-Depth Knowledge Of Kubernetes And Terraform For Container Orchestration And Infrastructure As Code.
2. Solid Understanding Of Aws Paas And Cloud Formation For Deploying And Managing Cloud Resources.
3. Proficiency In Linux Systems Administration For Operational Support And Troubleshooting.
4. Experience In Problem-Solving And Continuous Improvement Methodologies To Enhance Service Delivery.
5. Strong Leadership And Mentoring Skills To Empower Team Members And Facilitate Effective Communication.

Other Requirements

1. Optional But Valuable Certifications: Certified Kubernetes Administrator (Cka), Hashicorp Certified: Terraform Associate, Aws Certified Solutions Architect