Responsible for the operational administration, maintenance, catalog fulfillment, and day-to-day support of core IT Service Management (ITSM) modules and foundational CMDB data. This role requires flexibility to participate in a 24/7 on-call rotation to support major incident management and critical platform availability. Key Responsibilities • Administer ITSM applications: Incident, Problem, Change, Service Catalog, Request Management, SLA Management, and Knowledge Base. • On-Call & 24/7 Support: Participate in a scheduled 24/7 on-call rotation to provide L2/L3 administrative support for critical (P1/P2) incidents, system outages, and priority fulfillment issues. • Handle user administration, role assignments, group management, assignment rules, and notification updates. • Maintain CMDB/CSDM health for core IT services, including CI relationship updates and orphan record cleanups. • Build and modify standard Service Catalog items, record producers, and Flow Designer workflows (no custom code/scripting required). • Conduct regular queue monitoring and backlog management across ITSM tickets. • Qualifications & Working Conditions • 3+ years administering ServiceNow ITSM in an enterprise environment. • Certifications: Certified System Administrator (CSA) required; CIS-ITSM preferred. • Flexibility: Willingness to work non-standard hours, weekend shifts, and 24/7 on-call rotations as scheduled.
Responsible for the operational administration, maintenance, catalog fulfillment, and day-to-day support of core IT Service Management (ITSM) modules and foundational CMDB data. This role requires flexibility to participate in a 24/7 on-call rotation to support major incident management and critical platform availability. Key Responsibilities • Administer ITSM applications: Incident, Problem, Change, Service Catalog, Request Management, SLA Management, and Knowledge Base. • On-Call & 24/7 Support: Participate in a scheduled 24/7 on-call rotation to provide L2/L3 administrative support for critical (P1/P2) incidents, system outages, and priority fulfillment issues. • Handle user administration, role assignments, group management, assignment rules, and notification updates. • Maintain CMDB/CSDM health for core IT services, including CI relationship updates and orphan record cleanups. • Build and modify standard Service Catalog items, record producers, and Flow Designer workflows (no custom code/scripting required). • Conduct regular queue monitoring and backlog management across ITSM tickets. • Qualifications & Working Conditions • 3+ years administering ServiceNow ITSM in an enterprise environment. • Certifications: Certified System Administrator (CSA) required; CIS-ITSM preferred. • Flexibility: Willingness to work non-standard hours, weekend shifts, and 24/7 on-call rotations as scheduled.
Responsible for the operational administration, maintenance, catalog fulfillment, and day-to-day support of core IT Service Management (ITSM) modules and foundational CMDB data. This role requires flexibility to participate in a 24/7 on-call rotation to support major incident management and critical platform availability. Key Responsibilities • Administer ITSM applications: Incident, Problem, Change, Service Catalog, Request Management, SLA Management, and Knowledge Base. • On-Call & 24/7 Support: Participate in a scheduled 24/7 on-call rotation to provide L2/L3 administrative support for critical (P1/P2) incidents, system outages, and priority fulfillment issues. • Handle user administration, role assignments, group management, assignment rules, and notification updates. • Maintain CMDB/CSDM health for core IT services, including CI relationship updates and orphan record cleanups. • Build and modify standard Service Catalog items, record producers, and Flow Designer workflows (no custom code/scripting required). • Conduct regular queue monitoring and backlog management across ITSM tickets. • Qualifications & Working Conditions • 3+ years administering ServiceNow ITSM in an enterprise environment. • Certifications: Certified System Administrator (CSA) required; CIS-ITSM preferred. • Flexibility: Willingness to work non-standard hours, weekend shifts, and 24/7 on-call rotations as scheduled.
Responsible for the operational administration, maintenance, catalog fulfillment, and day-to-day support of core IT Service Management (ITSM) modules and foundational CMDB data. This role requires flexibility to participate in a 24/7 on-call rotation to support major incident management and critical platform availability. Key Responsibilities • Administer ITSM applications: Incident, Problem, Change, Service Catalog, Request Management, SLA Management, and Knowledge Base. • On-Call & 24/7 Support: Participate in a scheduled 24/7 on-call rotation to provide L2/L3 administrative support for critical (P1/P2) incidents, system outages, and priority fulfillment issues. • Handle user administration, role assignments, group management, assignment rules, and notification updates. • Maintain CMDB/CSDM health for core IT services, including CI relationship updates and orphan record cleanups. • Build and modify standard Service Catalog items, record producers, and Flow Designer workflows (no custom code/scripting required). • Conduct regular queue monitoring and backlog management across ITSM tickets. • Qualifications & Working Conditions • 3+ years administering ServiceNow ITSM in an enterprise environment. • Certifications: Certified System Administrator (CSA) required; CIS-ITSM preferred. • Flexibility: Willingness to work non-standard hours, weekend shifts, and 24/7 on-call rotations as scheduled.
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
