FSO Tech PM
Role Summary Manage Field Support Services (FSO) operations, client delivery, team performance, and service excellence while ensuring SLA compliance and continuous process improvement
Manage Field Support / End User Computing (EUC) service tracks (USS/FSS). [Job Descri...al Manager | Word] Ensure operational effectiveness and achievement of all agreed SLAs and targets. [Job Descri...al Manager | Word] Lead track leads and support teams through regular reviews, coaching, and performance management. [Job Descri...al Manager | Word] Own client, people, and delivery management responsibilities. [Job Descri...al Manager | Word] Participate in internal governance and client review meetings. [Job Descri...al Manager | Word] Manage Incident, Change, Problem Management processes, including P1/P2 escalations and RCA submissions. [Job Descri...al Manager | Word] Drive productivity and margin improvement through automation, Shift Left initiatives, Lean practices, and process improvements. [Job Descri...al Manager | Word] Track action items and publish meeting minutes to stakeholders. [Job Descri...al Manager | Word] Present operational status, risks, and performance metrics to leadership and customers.
Strong experience in Incident, Change, Problem, and Major Incident Management. [Job Descri...al Manager | Word] Excellent communication, stakeholder management, and presentation skills. [Job Descri...al Manager | Word] Strong knowledge of Microsoft Excel, Word, and PowerPoint. [Job Descri...al Manager | Word] Ability to travel to customer sites when required. [Job Descri...al Manager | Word] Strong analytical and service delivery management capabilities End User Computing / Deskside / Field Support Operations leadership. Customer-facing service delivery management. Operations governance, SLA management, and continuous improvement initiatives.
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
