Job Description

Job Summary

The Track Lead for Support & Operations plays a critical role in managing operational efficiency and driving continuous improvement within the team. This position emphasizes problem-solving, adherence to client SLAs, and the empowerment of team members through effective leadership and communication. The Track Lead ensures that the support team meets client expectations while fostering a culture of innovation and excellence.

Key Responsibilities

1. Enhance Operational Efficiency By Implementing And Optimizing On-Premise Cisco Collaboration Systems, Ensuring Accurate Management Reporting And Streamlined Information Flow.
2. Analyze Client Requirements And Ensure The Support Team Effectively Utilizes On-Premise Cisco Collaboration Tools To Meet And Exceed Client Expectations.
3. Lead And Mentor The Project Team, Fostering Transparent Communication Regarding Project Goals And Leveraging On-Premise Cisco Collaboration Technologies To Achieve Them.
4. Drive Innovation In Process Development By Proposing New Ideas And Improvements Related To On-Premise Cisco Collaboration Solutions, Contributing To Overall Organizational Progress.
5. Provide Tailored Solutions Using On-Premise Cisco Collaboration Capabilities That Align With Customer Needs, Ultimately Leading To Enhanced Business Outcomes.

Skill Requirements

1. Proficient In On-Premise Cisco Collaboration Technologies.
2. Strong Problem-Solving Skills And The Ability To Analyze Client Requirements Effectively.
3. Excellent Leadership And Mentoring Abilities, With A Focus On Team Empowerment.
4. Solid Understanding Of Operational Management Principles And Continuous Improvement Methodologies.

Other Requirements

1. Optional But Valuable: Cisco Certified Network Associate (Ccna) Collaboration.
2. Optional But Valuable: Cisco Certified Network Professional (Ccnp) Collaboration