Job Description

TPA Casualty Transportation Adjuster

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Home United States

Reporting To: Eddie Guerra

Compensation: $60,000 - $75,000 / year

Description

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

Davies North America is experiencing rapid growth and is looking for an experienced TPA Casualty Bodily Injury Adjuster to join our team. As an Adjuster in this role, you will be responsible for evaluating, investigating, and settling bodily injury claims related to auto accidents. This position requires a minimum of four years experience handling, specifically in the areas of liability, coverage, bodily injury and medical review.

In this role, you will utilize your extensive knowledge and expertise in auto claims to assess the validity of claims, review policy coverage, and determine liability, coverage and injury expsoure and setttlement. You will conduct thorough investigations, gathering all necessary information and documentation, and work closely with claimants, policyholders, and other stakeholders to negotiate and settle claims in a fair and timely manner. Your excellent analytical skills will be crucial as you assess the extent of injuries or damages, estimate costs, and negotiate settlements within established authority levels. Additionally, you will collaborate with legal counsel, medical professionals, and other experts as needed to ensure accurate evaluation and resolution of claims.

This position requires strong attention to detail, excellent communication and negotiation skills, and the ability to work independently while managing a high-volume caseload.

Key Responsibilities

• Establish timely contact with all applicable parties to a claim (insureds, claimants, attorneys, etc.) and gather facts of the loss
• Confirm coverage of claims by reviewing policies and documents
• Participate in review and discussion of large loss activity with interested stakeholders
• Assess coverage, identifying and addressing potential coverage issues
• Determine liability for third party claims
• Document information obtained regarding damages
• Manage the assignment of claim damage for inspection
• Handle and settle all assigned bodily injury, property damage and litigated claims
• Review and accept/reject and make claim tenders
• Oversee the field assignment to assure timely inspection, documentation, estimate of the loss
• Maintain files notes and correspondence while performing multiple tasks associated with a fast-paced environment
• Maintain claim diary for life of claim
• Adhere to all guidelines and claims expectations of client

All other duties as assigned

Skills, knowledge & expertise

Required

• Minimum of 4 years bodily injury experience required
• Multi-line Adjuster's license
• Experience as a Casualty Adjuster
• Proficient in use of Microsoft Office software and other business-related software
• Able to type own reports and other correspondence

Knowledge, Skills, and Abilities

• Proactive, independent, and takes initiative
• Superb communication skills, verbal and written
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization skills in a dynamic work environment
• Excellent interpersonal skills with good negotiation tactics
• High level attention to detail and problem-solving skills
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential information
• Display a comfort level working with key people at all levels within an organization

Equal Employment Opportunity & Legal Notices

Benefits

At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency:

The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Essential Functions

The following responsibilities and expectations are considered essential to the successful performance of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

• Maintain regular and dependable attendance.
• Be available and able to perform job responsibilities during established work hours.

Background Check & Fair Chance Compliance

Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.

Massachusetts Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

AI Policy

At Davies, we value authentic conversations and a fair candidate experience. While candidates may use AI and technology tools to prepare for interviews, we expect interview responses and assessments to reflect each individual's own experience, knowledge, and professional judgment.

We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com