Job Description

The Toyota Rent-A-Car (TRAC) Administrator is primarily responsible for ensuring all TRAC customers are provided the necessary information while renting a Toyota vehicle through the TRAC program while providing the highest level of customer service and satisfaction.

ESSENTIAL DUTIES:

· Greet all customers in a courteous and professional manner.

· Answer all incoming phone calls.

· Learn all policies and procedures of the Toyota Rent-A-Car Program.

· Assist the in the day-to-day operations of the department.

· Outline to customers the benefits associated with the TRAC Program, including but not limited to, the roadside assistance program.

· Ensure that potential renters are qualified to participate in the TRAC program.

· Complete rental contracts appropriately and accurately.

· Regularly review qualification standards for all rental customers and additional drivers.

· Make sure rental vehicles are cleaned, washed, and prepared for future rental customers as soon as they are returned (unless there is damage).

· Quote prices & secure reservations.

· Sell protection packages, upgrades, and fuel.

· Develop new business relationships and maintain current ones.

· Respond to rental leads.

· Inspect vehicles for damage and report to supervisor immediately.

· Complete damage reports and initiate insurance claims.

· Set up billing with insurance companies and corporate accounts.

· Demonstrate vehicle features and address concerns to renters.

· Maintain vehicle maintenance records and assist in maintaining a properly cared for rental fleet.

BENEFITS

· Health Insurance

· Vision Insurance

· Dental Insurance

· 401(k) and matching

· Health Savings Account (HSA)

· Life Insurance

· Paid Time Off

· Employee Discount on parts, services and vehicles across all our stores- Audi/VW, Subaru, Chevy/Cadillac, Toyota, Dodge/Ram/Jeep!

Requirements

· Follow procedures and policies set forth by management, the Employee Handbook and the Non-DOT Drug and Alcohol Policy.

· Keep a neat and orderly work station.

· Be willing to perform necessary tasks outside of normally assigned duties and responsibilities to help the Toyota Service Manager operate the TRAC Department productively and efficiently.

· Follow Ressler Motor Company’s Philosophy, Values and Mission Statement.

· Any other duties as assigned by management