Job Description

Job Location: 55-Springfield Toyota - Springfield, OH 45504The Toyota Service Manager is responsible for overseeing all operations within the service department to ensure exceptional customer satisfaction, efficient workflow, profitability, and compliance with Toyota brand standards. This role leads service advisors, technicians, and support staff while maintaining high levels of quality, safety, and customer trust.
Operational Management
- Manage daily service department operations, including scheduling, workflow, and productivity
- Ensure repair orders are completed accurately, on time, and in compliance with Toyota standards
- Monitor shop efficiency, technician productivity, and labor sales
- Maintain proper staffing levels and technician skill alignment
- Ensure a high level of customer satisfaction and CSI scores
- Resolve customer complaints professionally and promptly
- Promote a customer-first culture aligned with Toyota’s “Customer for Life” philosophy
- Oversee service write-ups and ensure transparent communication
- Develop and manage departmental budgets
- Monitor key performance indicators (KPIs) such as ELR, hours per RO, and gross profit
- Control expenses including labor, parts usage, and warranty administration
- Maximize service and warranty profitability while maintaining compliance
- Recruit, train, coach, and evaluate service advisors, technicians, and support staff
- Conduct performance reviews and implement development plans
- Promote a positive, safe, and productive work environment
- Enforce dealership policies and procedures
- Ensure accurate and timely submission of warranty claims
- Maintain compliance with Toyota warranty policies and dealership procedures
- Stay current on Toyota service bulletins, recalls, and technical updates
- Ensure OSHA and dealership safety standards are followed
- Implement Toyota Production System (TPS) and Toyota Service Management (TSM) best practices
- Maintain a clean, organized, and efficient service department
- Participate in Toyota training, audits, and dealership meetings
- Support continuous improvement initiatives

Qualifications
- 3–5 years of automotive service management experience (Toyota preferred)
- Strong leadership and customer service skills
- Solid understanding of automotive service operations and warranty processes
- Proficiency with dealership management systems (e.g., Reynolds & Reynolds, CDK)
- Valid driver’s license