TowneBank

Towne Member Care Representative I

TowneBank  •  Suffolk, VA (Onsite)  •  5 months ago
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Job Description

TowneBank is seeking enthusiastic individuals with excellent communication skills who enjoy helping our TowneBank Members in a team-oriented, contact center environment. Towne Member Care Team Members are responsible for handling a wide variety of inbound calls regarding banking products and services in a prompt and courteous manner. Candidates must possess a solid history of customer service to include handling escalated, in-depth and detailed conversations.

Essential Responsibilities:

  • Telephone support for at least one of the following: Towne-Personal/Towne-Biz and all related products and services, Consumer Mobile Banking, Towne24 VRU, Card Services, Loan Services, and Deposit Services
  • Provide online support to members via secure email
  • Assist TowneBank Bankers with member requests
  • Meet and/or exceed established goals for quality and productivity
  • Identify, diagnose, and resolve member issues with a focus on First Call Resolution
  • Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
  • Handle other duties and projects as assigned


Minimum Required Skills & Competencies:

  • High School Diploma or equivalent
  • Computer skills (MS Windows, Word, Excel and Internet)
  • Must possess PC Skills with the ability to toggle between multiple systems simultaneously
  • Motivated team player
  • Excellent communication skills
  • Excellent organizational skills
  • Strong member service skills and professional demeanor
  • High level of time management, attendance, and punctuality
  • Ability to multi-task
  • Has a positive attitude, passion for helping, and a continuous improvement focus

Desired Skills & Competencies:

  • Previous experience in a customer service, call-center and/or banking environment is preferred
  • College Degree in related field
  • Bi-lingual (Spanish) skills


Physical Requirements:

  • Express or exchange ideas by means of the spoken word via email and verbally.
  • Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
  • Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
  • Not substantially exposed to adverse environmental conditions.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities

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TowneBank

About TowneBank

Founded in 1999, TowneBank is a company built on relationships, offering a full range of banking and other financial services, with a mission of serving others and enriching lives. Dedicated to a culture of caring, Towne values all employees and members by embracing their diverse talents, perspectives, and experiences.

Today, the bank operates over 50 banking offices throughout Hampton Roads and Central Virginia, as well as Northeastern and Central North Carolina – serving as a local leader in promoting the social, cultural, and economic growth in each community. Towne offers a competitive array of business and personal banking solutions, delivered with only the highest ethical standards. Experienced local bankers providing a higher level of expertise and personal attention with local decision-making are key to the TowneBank strategy. Towne has grown its capabilities beyond banking to provide expertise through its controlled divisions and subsidiaries that include Towne Wealth Management, Towne Insurance Agency, Towne Benefits, TowneBank Mortgage, TowneBank Commercial Mortgage, Berkshire Hathaway HomeServices RW Towne Realty, Towne 1031 Exchange, LLC, and Towne Vacations.

NOTICE TO CONSUMERS REGARDING MARYLAND LENDER LICENSEES: TowneBank is licensed to engage in business as a Maryland Mortgage Lender and assigned a unique NMLS identifier number: 512138. The NMLS Consumer Access Website is linked here: www.nmlsconsumeraccess.org

Interested in joining the Towne Family? Available positions are listed at www.townebank.com/careers. TowneBank and its affiliate companies support a diverse workforce and are Equal Opportunity Employers who do not discriminate against individuals on the basis of race, color, religion, national origin, age, sex (including pregnancy and gender identity), genetics, sexual orientation, disability, veteran status or other classification protected by law.

EOE/M/F/Disability/Vet

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Virginia
Year Founded
1999
Website
townebank.com
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