Ensures vehicles are effectively and timeously towed to the agreed destinations, in line with TIH policies and procedures. Generate cost savings for TIH and the customer by negotiating the towing costs with non-suppliers.
Administration
Administer the towing of vehicles correctly and efficiently within the specifications of TIH policy terms and conditions. Facilitate the timeous and accurate payment of MBR’s to ensure an effective relationship is maintained.
Contract Management
Ensure thorough knowledge of service level agreements with contractors in order to ensure efficient cost utilisation and service delivery.
Client & Customer Management (Internal)
Maintain and build relationships with key stakeholders (Towing contractors,
SMD’s, Yards, Motor body repairers (MBR’s), Claims and Assessing Environment etc.).
Client & Customer Management (External)
Render a claims-related service within a turnaround time that is acceptable to
customers and conforms to company SLA’s. Ensure effective customer service through delighting customers.
Data Collection & Analysis
Extract relevant data from information provided by others, and input it into
spreadsheets or standard formats. Receiving audio instructions via radio/phone computers. Establishing information for proof, validation or evidence. Asking
questions to establish information required. Searching literature or other data
sources. Noting unusual occurrences. Evaluating alternatives prior to decision.
Matric / Grade 12/ SAQA Accredited (Essential)
Sound experience and understanding of straightforward procedures or systems (7 to 12 months) within a short term insurance call centre environment. Knowledge of the towing industry. None
Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africa’s leading and innovative financial institutions.
These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms.
Our origins go back to 1 June 1985, when Auto & General Insurance was launched into the South African market. We have since grown into a group of subsidiaries of which Auto & General now forms a part.
Today, we own some of South Africa’s most loved and recognisable brands, each finding a better way to give their unique group of customers peace of mind.
We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own, their loved ones or their greater ambitions and life plans they’re working so hard for.
We’re proven pioneers with a hunger for doing and being the best we can, bringing customer-focused innovation and service excellence to the financial services industry.
We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.
TIH is a licensed controlling company.
