Job Description

Job Summary

The Tower Lead for Support & Operations plays a critical role in ensuring the seamless delivery of services and resolution of escalations within the VMware ecosystem. This position is vital for maintaining operational excellence, driving customer satisfaction, and implementing strategic initiatives that align with organizational goals.

Key Responsibilities

1. Generate Tower-Level Revenue By Leveraging Vmware Vsphere And Vcenter Capabilities To Optimize Resource Allocation And Service Delivery.
2. Ensure Timely Closure Of All Responsibilities, Tasks, And Escalations By Implementing Effective Management Practices In Alignment With Sla Norms.
3. Oversee Operational Hygiene By Validating Reports And Ensuring Compliance With Statement Of Work (Sow) Requirements, Utilizing Vmware Vsan And Aria Monitoring Tools.
4. Foster Positive Customer Satisfaction By Developing And Implementing New Frameworks And Initiatives That Enhance Service Quality And Responsiveness.
5. Drive The Profit Improvement Plan (Pip) By Identifying Automation Opportunities And Promoting Self-Driven Initiatives Within The Support Operations.

Skill Requirements

1. Proficient In Vmware Vsphere And Vcenter For Virtual Infrastructure Management.
2. In-Depth Knowledge Of Vmware Vsan For Storage Solutions And Optimization.
3. Familiarity With Vmware Site Recovery Manager (Srm) For Disaster Recovery Planning.
4. Experience Using Aria Monitoring Tools For Performance Monitoring And Reporting.
5. Solid Understanding Of Software-Defined Data Center (Sddc) Concepts And Implementations.

Other Requirements

1. Vmware Certified Professional (Vcp) Certification Is Recommended But Not Mandatory.
2. Itil Foundation Certification Is Optional But Valuable For Operational Excellence