Job Description

Job Summary

Role Summary

The Observability Engineer will support Gallagher’s enterprise observability program with a focus on end-user and digital experience monitoring using Riverbed Aternity. This role is hands-on and operational, responsible for deploying, configuring, tuning, and operationalizing Aternity to improve user experience, reduce MTTR, and enable Service Desk and IT Operations teams with actionable insights.

Key Responsibilities

Key Responsibilities

• Deploy, configure, and support Aternity agents across physical endpoints, VDI, and DaaS platforms (including Azure Virtual Desktop).
• Configure and maintain dashboards, alerts, and thresholds aligned to operational use cases.
• Perform signal tuning and alert optimization to reduce noise and false positives.
• Support and maintain Aternity to ServiceNow integrations, including incident enrichment and alert workflows.
• Analyze end-user experience data and provide actionable insights to operations teams.
• Document operational procedures, dashboards, and alerting standards.

Skill Requirements

Required Skills & Experience

• 3–6 years of experience in IT operations, monitoring, or observability.
• Hands-on experience with Riverbed Aternity.
• Required hands on experience on Dynatrace.
• Strong understanding of Windows 10/11, VDI, and DaaS environments.
• Experience integrating monitoring platforms with ServiceNow.
• Strong analytical and documentation skills.

Other Requirements

Areas to Cover

Observability Fundamentals (Monitoring vs Observability)

Metrics, Logs & Distributed Tracing

OpenTelemetry (OTel)

Microservices Instrumentation

Distributed Tracing & Sampling Strategies

SLO, SLA, Error Budgets & Alerting

Telemetry Collection (Agent-based & Agentless)

Observability Platform Architecture & Tool Consolidation

Incident Management, Troubleshooting & Root Cause Analysis

Observability Strategy, Governance & Thought Leadership