Job Description

Job Summary

The Tower Lead for Support & Operations plays a crucial role in ensuring optimal service delivery and operational efficiency within the organization. This position is responsible for managing escalations, overseeing operational hygiene, and implementing initiatives that enhance customer satisfaction and revenue generation. The Tower Lead will leverage expertise in Juniper, DDI-Infoblox, and Efficient IP to drive performance and align with organizational goals.

Key Responsibilities

1. Ensure The Generation Of Tower-Level Revenue By Leveraging Juniper And Ddi-Infoblox Technologies To Enhance Service Delivery And Operational Performance.
2. Manage Escalations And Crises Effectively By Implementing Best Practices In Service Management, Ensuring All Tasks Are Addressed Within The Agreed Sla Norms.
3. Oversee Operational Hygiene By Validating Reports And Ensuring Compliance With Service Level Agreements Outlined In The Sow, Utilizing Tools And Technologies Related To Efficient Ip.
4. Foster Positive Customer Satisfaction By Developing And Promoting New Initiatives And Frameworks That Enhance Service Quality And Responsiveness.
5. Implement The Profit Improvement Plan (Pip) By Driving Automation And Self-Driven Initiatives, Maximizing Efficiency Through Effective Use Of Juniper And Ddi-Infoblox Solutions.

Skill Requirements

1. In-Depth Understanding Of Juniper Networking Technologies And Ddi-Infoblox/Efficient Ip.
2. Solid Analytical Skills With The Ability To Validate Reports And Manage Operational Processes Effectively.
3. Advanced Proficiency In Service Management And Customer Satisfaction Frameworks.
4. Strong Problem-Solving Abilities And Strategic Thinking Skills To Drive Improvement Initiatives.

Other Requirements

1. Relevant Certifications In Juniper Networking Or Ddi-Infoblox/Efficient Ip Are Optional But Valuable