Job Responsibilities : Work4Flow- Pr. TC - US: • Lead the architecture, design, and implementation of ServiceNow ITOM solutions. • Define ITOM strategy, roadmap, and enterprise architecture aligned with customer business objectives. • Architect and implement: o Discovery o Service Mapping o CMDB & CSDM o Event Management o AIOps o Cloud Discovery o Agent Client Collector (ACC) • Establish CMDB governance, data quality, reconciliation, and lifecycle management processes. • Design service-aware operational models using CSDM best practices. • Lead architecture workshops, solution design sessions, and stakeholder discussions. • Produce High-Level Designs (HLDs), Low-Level Designs (LLDs), architecture roadmaps, and technical governance standards. • Design integrations with monitoring and observability platforms such as: o Dynatrace o SolarWinds o Splunk o AppDynamics o SCOM o Nagios o Datadog • Drive Event Management and AIOps implementations including: o Alert correlation o Noise reduction o Operational intelligence o Automated remediation • Provide technical leadership, mentoring, code reviews, and architectural governance for implementation teams. • Ensure adherence to ServiceNow best practices, scalability, security, and upgrade readiness. Required Certifications Mandatory • ServiceNow Certified System Administrator (CSA) • One or more of: o CIS-Discovery o CIS-Service Mapping o CIS-Data Foundations (CMDB & CSDM) Strongly Preferred • CTA (Certified Technical Architect) • ArchX Certification • Additional CIS certifications in ITSM, ITOM, or ITAM
Job Description : Work4Flow- Pr. TC - US:
Job Responsibilities : Work4Flow- Pr. TC - US: • Lead the architecture, design, and implementation of ServiceNow ITOM solutions. • Define ITOM strategy, roadmap, and enterprise architecture aligned with customer business objectives. • Architect and implement: o Discovery o Service Mapping o CMDB & CSDM o Event Management o AIOps o Cloud Discovery o Agent Client Collector (ACC) • Establish CMDB governance, data quality, reconciliation, and lifecycle management processes. • Design service-aware operational models using CSDM best practices. • Lead architecture workshops, solution design sessions, and stakeholder discussions. • Produce High-Level Designs (HLDs), Low-Level Designs (LLDs), architecture roadmaps, and technical governance standards. • Design integrations with monitoring and observability platforms such as: o Dynatrace o SolarWinds o Splunk o AppDynamics o SCOM o Nagios o Datadog • Drive Event Management and AIOps implementations including: o Alert correlation o Noise reduction o Operational intelligence o Automated remediation • Provide technical leadership, mentoring, code reviews, and architectural governance for implementation teams. • Ensure adherence to ServiceNow best practices, scalability, security, and upgrade readiness. Required Certifications Mandatory • ServiceNow Certified System Administrator (CSA) • One or more of: o CIS-Discovery o CIS-Service Mapping o CIS-Data Foundations (CMDB & CSDM) Strongly Preferred • CTA (Certified Technical Architect) • ArchX Certification • Additional CIS certifications in ITSM, ITOM, or ITAM
Job Description : Work4Flow- Pr. TC - US:
Skill Requirement : Work4Flow- Pr. TC - US: • ServiceNow Certified System Administrator (CSA) • One or more of: o CIS-Discovery o CIS-Service Mapping o CIS-Data Foundations (CMDB & CSDM)
Other Requirement : Work4Flow- Pr. TC - US
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
