Job Description

Job description:
Magnificent Tours prides ourselves in delivering premium quality tour experiences unlike any other, inspired by the natural setting of one of the world's greatest natural wonders. Our team of professionals with years of experience in the hospitality industry and vast local knowledge provide our clients with outstanding Niagara tour experiences, as well as unmatched hospitality services that help our clients experience Niagara in a unique and unforgettable way. Magnificent Tours is currently seeking Tour Sales Agents who are positive, highly energetic and guest service-focused to deliver the highest level of service and turn our Guest's experience to Niagara into a treasured memory for a lifetime.
$17.60/HOURLY PLUS COMMISSION on tours sold.
Areas of Responsibility:
• Warmly welcome and engage with every guest upon arrival.
• Greet arriving guests and extend invitations for further information.
• Actively promote and sell our range of Tour Packages to guests.
• Exhibit a "just say yes" attitude when addressing customer needs.
• Provide comprehensive knowledge of Magnificent Tours and Hotel services and amenities.
• Maintain professional phone etiquette at all times.
• Track tickets and vouchers used for tours accurately.
• Ensure all tours sold across properties are logged correctly in the computer system.
Requirements:
• Previous experience in customer service, preferably in a sales capacity.
• Impeccable attention to detail, encompassing personal grooming, guest needs identification, demeanor assessment, and level of service required.
• Exceptional skills in guest service and presentation.
• Flexibility in scheduling, capable of working varied shifts including mornings, afternoons, evenings, weekends, and holidays.
• Thorough knowledge of the Niagara Region.
Why Work For Canadian Niagara Hotels?
No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.
Benefits We Offer Our Associates:
• Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
• Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
• Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.
• Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
• Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
• Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.
This is “Where Great Careers Happen” – Join a Team That Empowers You To Make A Difference, Deliver Results, And Grow Your Career. Take the Next Step In Building Your Career With Us!
https://canadianniagarahotelscareers.ca/
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We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy
We thank all applicants for their interest, however, only those selected for an interview will be contacted
We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA

We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical. If you would like to receive information in another format or other communications supports please send an email to hr@niagarafallshotels.com or by telephone at 905-374-4446 extension 4850.