Job Description

Posting number: 194838

Department: Department of Parks, Recreation & Tourism

Division: Welcome Center-Dillon

Job classification: Tourism Coordinator

Posting type: Open

Categories: Hospitality and Tourism

Summary

The South Carolina Welcome Center Program exists to increase travel expenditures and expand economic development within the state's tourism industry. The centers generate millions of dollars annually in additional travel revenue by simplifying the travel planning experience and offering complimentary services and proactive one-on-one marketing by our highly trained staff. The South Carolina Welcome Centers make complimentary accommodation and attraction reservations for travelers at no cost to our industry partners. The intent is to offer quality customer service and to "close the sale" in an effort to maximize tourism expenditures in the state.

Job Purpose and Duties:

Tourism Coordinator I's are to provide excellent customer service to every visitor of the Welcome Center, increase visitor spending in South Carolina through front-line information service and promotion of South Carolina destinations, thus influencing current and future visitor travel plans.

1) Provide a positive, quality customer service experience to visitors of the Welcome Center.

2) Promote destinations and accommodations to visitors in order to extend stays and increase visitor expenditures in South Carolina.

3) Expand personal scope of knowledge of South Carolina tourism product and Welcome Center operations by participating in regular training.

4) Maintain complete and accurate inventory of literature and promotional materials to support visitor information and customer service efforts.

5) Gather and enter traveler research information into database.

6) Maintain a good working relationship with all Visitor Service staff and partners to ensure program goals and objectives are met. Encourage open communication and practice and promote teamwork within the center and on the Welcome Center grounds.

7) Practice and promote teamwork within the work unit, throughout the agency, and with external stakeholders. Adhere to the agency's Professional Standards & Interdepartmental Relations Protocol and complete required administrative and operational responsibilities in a timely and accurate manner.

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Examples of duties

Associate degree in hospitality, marketing, public relations, retail or closely related field preferred, or high school graduate/GED + two years of customer service and public contact experience in a related field.

Additional Requirements:

1) Requires lifting up to 50 pounds, travel, inventory duties, and working 37.5 hour rotation with weekends and holidays. Job includes extensive walking and standing. Computer skills and some overnight training-related travel required. Requires strong customer service skills.

2) Ability to provide visitors with travel-related information; assist visitors with directions and reservations; stock and inventory literature. Job includes extensive walking, standing and the ability to lift and carry up to 50 lbs. Computer skills and some overnight training-related travel required. Strong customer service, oral and written communication skills required.

3) Valid Driver's License or government issued ID required.

Supplemental information

Actual Job Location: Dillon Welcome Center

Full-time, 37.5 hours per week rotating schedule including weekends and holidays.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.