Discova is on the lookout for a driven, meticulous Touring Executive to join our global, diverse team!
About the Opportunity
As part of the Touring Team, you will be responsible for ensuring that all field staff and partners directly involved within a Discova booking execute the operational standards and requirements that will drive customer satisfaction and productivity. This will involve the delivery of best-in-class service and memorable local experiences for travellers. Operationally, you will be responsible for assigning guides, reconfirming reservations, handling operational issues, and continually providing feedback to management on risks and improvements in the ways we operate our products.
Your main responsibilities are:
Work closely with the Reservation team to ensure all transfers and tour logistic details are fulfilled according to company SOP’s
Ensure 3rd party services are booked and confirmed, either via bulk messaging or email. Once confirmed, service status must be updated in Tourplan to ensure consistency and smooth customer experience
You will be empowered to initiate new, better OBWs, through the proper channels
Effectively cooperate with Fleet, Product, Reservation, Customer Experience and Suppliers for seamless daily operations and overall service improvements
Ensure 24/7 support on the ground for clients’ complaints and incidents with appropriate corrective and preventive measures
About you
The Essentials:
Previous experience in tourism or DMC an advantage
Degree in tourism and hospitality is an advantage
Fluent in national local language and intermediate to advanced level of written and spoken English
The Attributes:
Well-developed problem-solving skills
Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders)
High attention to detail and strong time/priority management skills
Customer centric with commitment to high standards of service delivery
Able to work both independently and in a team environment
Comfortable with a flexible rotating roster that may include late nights, weekends, and early mornings
Able to adapt to uncertainties and changes and remain calm under pressure
Personally aligned with Discova’s company purpose and values
Proficiency with Microsoft Office applications and Discova’s systems would be an advantage
About Discova
As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.
To learn more about Discova and our work perks click: https://bit.ly/4hEd88H
Get in touch now and Discova a world of possibilities!
#LI-MP1#DSVA#LI-Onsite
Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.
Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.
1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.
And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.
We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.
Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.
With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.
Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.
Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.
We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom.
