Job Description

Tour Receptionist - Cocoa

Now Hiring | Full-Time

Starting Pay: $20.00 per Hour

Capital Vacations is looking for a friendly, organized, and customer-focused Tour Receptionist to join our team. This role is the first point of contact for our guests and plays an important part in creating an exceptional vacation ownership experience.

If you enjoy working with people, thrive in a fast-paced environment, and have strong administrative and customer service skills, we'd love to have a confidential conversation.

What We Offer

• Starting Pay: $20.00 per hour
• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off
• Employee Travel Perks & Resort Discounts
• Paid Training
• Career Growth Opportunities

Position Overview

As a Tour Receptionist, you'll welcome guests, coordinate tour arrivals, support the Sales and Marketing teams, and ensure every guest receives outstanding service from the moment they arrive.

Responsibilities

• Welcome and check in guests for their scheduled tours
• Assist guests with payments, reservations, and general resort information
• Answer incoming phone calls and provide exceptional customer service
• Prepare daily tour reports and communicate updates to Sales Leadership
• Coordinate with Sales Managers regarding owner gifts and tour logistics
• Monitor tour counts and update leadership throughout the day
• Maintain a clean, organized, and professional reception area
• Support administrative projects and other duties as needed

Qualifications

• High School Diploma or GED required
• Previous administrative, receptionist, front desk, or customer service experience preferred
• Bilingual (English/Spanish) preferred
• Strong communication and organizational skills
• Professional, friendly, and detail-oriented
• Ability to multitask in a fast-paced environment

If you're looking for a company with opportunities for growth and enjoy delivering outstanding customer service, apply today for a confidential conversation.