Fully remote - based in Tokyo or Kansai region.
The role:
As an Insider, you’ll split your time between leading our small group tours, as well as hosting our Insider Day/Insider Evening products, preparing for and conducting unforgettable experiences for our clients on the ground. While you’ll be expected to follow guidelines, this is at times an exceptionally fast-paced and varied role, with no two days the same.
Strong Japanese ability and understanding of cultural nuances are a must to ensure that you are able to work closely with our suppliers and be the mediator between them and the clients.
You’ll have the opportunity to share your unique insight on a daily basis, engaging clients in informative discussions around Japanese history, culture, heritage and traditions, as well as sharing your experiences of modern day living in Japan.
Key responsibilities:
• Lead small group tours around Japan with an exceptional level of customer service
• Delivering ‘Insider Days’ (full-day, half-day and evening tours for clients on tailor-made holidays) with an exceptional level of customer service
• Once you gain confidence and demonstrate skill in your role, there could be opportunities to work with VIP clients and on privately escorted holidays
• Looking after clients’ health and safety through regular briefings and in practice on the ground and dealing with hazards and incidents in the appropriate manner
• Looking after clients’ dietary requirements
• Building and maintaining positive relationships with suppliers and partners
• Thorough preparation for tours
• Cultural talks, explanations, sharing of insights and experiences proactively with clients in creative and fun ways
• Balancing tour activities with led time and free time
What we are looking for from you:
• Naturally charismatic and engaging: a true people person, you enjoy widening your network and broadening your horizons, sharing knowledge and insights to take an active interest in the views of others.
• Highly presentable: you’re friendly and approachable whatever the weather, keeping a calm head under pressure to conduct yourself with the utmost professionalism at all times.
• Comfortable with responsibility: you accept that sometimes, difficult decisions in challenging environments will need to be made, and you're comfortable with owning these actions.
• Exceptionally well organised with a meticulous approach to details: research is a forte, and you set the bar high when it comes to having all the facts to hand.
• Proactive approach to wellbeing and resilience: you’ll understand when to put yourself first and will be resourceful about reaching out when required.
We recognize that job adverts are often a wish list, and no candidate can have equal experience in every required/desired skills, however if you think you would be a good fit for Inside Travel Group and this role, we would welcome an application from you!
What you get in return:
• Flexible holidays during off-peak season
• Volunteering leave
• Employee Assistance Program
• Designated learning and development time
• Japanese Health Insurance, Employee’ Pension Scheme, Employment Insurance, and Labour Accident Compensation.
• Annual Health Check
• Annual discretionary company performance bonus
• Subsistence allowance during tours
Inside Travel Group (ITG) is a specialist tour operator headquartered in Bristol, UK, with sales branches located in Broomfield, Colorado and Brisbane, Australia, and an operations branch based in Nagoya, Japan. The company consists of specialist travel brands InsideJapan Tours, established in 2000, and InsideAsia Tours, which specialises in travel to Asia.
The multi-award-winning InsideJapan is one of the world’s largest and most respected independent providers of travel to Japan. The company offers unique group tours, tailored travel, and cultural experiences that few get the chance to discover.
With years of experience living, working, and travelling in our destination countries, our team offers unrivalled advice and support, whatever our customers’ budget or personal interests. Our trips give people the chance to experience both the popular and little-known aspects of Japanese and Asian culture, providing customers with an insight into the diverse character of the countries we love.
We guarantee that you'll have our support every step of the way: in planning and preparation for your trip and during your travels – including on the ground in case something unexpected occurs or you want to make a change. We never pass the buck or fail to take responsibility. We’ll always be there to help you and make it right.
