Kualoa Ranch Hawaii, Inc.

Tour Guide, Horseback

Kualoa Ranch Hawaii, Inc.  •  Kaneohe, HI (Onsite)  •  29 days ago
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Job Description

Join Kualoa Ranch Hawai‘i, where history, culture, and natural beauty come together in one of the most extraordinary places in Hawai‘i. With diverse operations and a deep commitment to our land, community, visitors, and each other, we honor our proud legacy while building an exciting future. Be part of our ‘ohana and share the spirit of Hawai‘i with the world.

Location: On-Site - Kaneohe, HI.
Relocation Package: None
Schedule: Full-time; open availability including weekends and holidays is required.

Please note that this is not a wrangler or horse trainer position.
The Horseback Trail Guide provides exceptional guest service and frontline support for customers visiting Kualoa Ranch. This role involves safely conducting informative and engaging tours of the ranch property on horseback, ensuring the safety and enjoyment of all guests by using necessary safety equipment and instruction. As an ambassador of Hawai‘i and Kualoa, you will embody and promote the company’s values and brand image to enhance the guest experience.

KEY RESPONSIBILITIES
• Guide guests on horseback tours across Kualoa Ranch’s scenic trails, sharing insights about the ranch’s history, landscape, and Hawaiian culture.
• Be comfortable riding and guiding for up to 6 hours each shift.
• Ensure the safety of all guests by following established safety protocols and providing proper instructions before and during the tour.
• Engage with guests to create memorable and educational experiences while fostering a fun and welcoming environment.
• Assist with the preparation of horses and equipment for tours, ensuring all gear is in proper working condition.
• Provide frontline support for guest inquiries and concerns, resolving issues promptly with a focus on service excellence.
• Represent Kualoa Ranch as a knowledgeable and enthusiastic ambassador of Hawaiian culture, history, and environment.
• Uphold the company’s values and mission, promoting a positive image of Kualoa Ranch.
• Lead up to three 2-hour tours each day.

MINIMUM QUALIFICATIONS
• Intermediate to advanced horse knowledge and recent riding experience is required.
• Excellent customer service and interpersonal skills.
• Ability to work outdoors in varying weather conditions and perform physical labor.
• Valid driver’s license with a good driving record preferred.

PHYSICAL REQUIREMENTS
• Ability to mount, dismount, and ride horses for extended periods of time.
• Must be able to lift up to 50 lbs. and perform tasks that require bending, kneeling, and standing for long durations.
• Comfortable working outdoors in hot, humid, rainy, or dusty conditions.

Kualoa Ranch Hawai‘i is a proud equal opportunity employer and maintains a drug-free workplace. We provide equal consideration to all applicants in compliance with local, state, and federal laws.
Kualoa Ranch Hawaii, Inc.

About Kualoa Ranch Hawaii, Inc.

Kualoa is a family-owned enterprise dedicated to enriching lives through the preservation of our land and the celebration of its rich history. Our vision is to serve as a model for environmental stewardship by preserving, protecting, and enhancing Hawaiʻi’s natural beauty and cultural heritage while fostering sustainable recreational and agricultural enterprises that harmonize with the environment. We are committed to sharing our deep respect and care for the natural environment, the unique Hawaiian culture, and the sacred history of Kualoa Ranch.

Established in 1850, Kualoa Ranch spans 4,000 acres, stretching from steep mountain cliffs to the sparkling Pacific Ocean. Located on the northeastern coast of Oʻahu, just 45 minutes from Honolulu, Kualoa's diverse terrain ranges from dense rainforests and wide-open valleys to pristine white sand beaches and lush cliff faces. It is truly a paradise for outdoor enthusiasts, with many areas accessible only by horseback, all-terrain vehicles, or hiking.

Kualoa is also a renowned filming location for numerous television shows and Hollywood movies, including Jurassic Park, Windtalkers, Pearl Harbor, Godzilla, Tears of the Sun, and 50 First Dates. TV series filmed here include both the original and new Hawaii Five-O, Magnum P.I., NCIS: Hawaiʻi, and LOST.

The property is divided into two major areas: the northern section, which includes Kaʻaʻawa Valley, home to most of the movie locations; and the southern section, which features Hakipuʻu Valley, the 800-year-old Moliʻi Fishpond, and Secret Island.

Kualoa is one of Oʻahu's most historically significant destinations and was considered one of the island's most sacred places in ancient times. Come experience the aloha spirit and the unique sense of ʻOhana (family) that Kualoa employees embody.

Industry
Arts & Entertainment
Company Size
51-200 employees
Headquarters
Ka'a'awa, Hawaii
Year Founded
1850
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