Job Description

As a Tour Expert, youll be the driving force behind achieving revenue targets and ensuring guest satisfaction. Youll propose enticing tour packages during the cruise and assist guests on local excursions, all while adhering to the companys safety standards. Your expertise will help create unforgettable experiences for our guests!

Safety First
Youll keep a close eye on guest activities during excursions, ensuring they comply
with service standards and safety procedures.

Main Responsibilities
Youll establish, develop, and maintain strong relationships with guests both on board and during tours, driving new business by selling package tours in line with budgeted targets.
Youll identify and suggest new opportunities to maximize revenues in the tour area, always looking for innovative ways to enhance the guest experience.
Youll oversee the organization of excursions and transfers, from start to finish,including back-office activities and preparation of all support materials (tickets,stickers, maps), following the Tour Managers guidelines.
Youll report to the Tour Manager about guests needs, interests, and opportunities for new products and services, ensuring we meet guest needs and boost company revenues.

Job Requirements:
You have a Secondary school diploma in Tourism or Languages (bachelors degree is highly appreciated)
You have a proven track in Sales (experience as a Tour Operator represents a plus)
You master English and Italian language
You speak fluently a language among German and French
You have a good command in a fourth language among Spanish, Portuguese,Chinese
You are proficient in MS Office package
You are problem-solving and team-work oriented

Why Costa:
Welcome to a world of extraordinary adventures as a Costa crew member! We're thrilled to have you on board and are dedicated to your personal and professional growth. We've got you covered with travel arrangements, onboard meals, and accommodation. During your free time, dive into our fantastic crew facilities, like the gym, crew beach, crew bar.Enjoy exclusive discounts and perks when on board and let your family and friends visit you.