Job Description

ABOUT US

Our philosophy at The Travel Corporation (TTC) is simple. To create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value.

As a global family-owned and run business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people, and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our 40 award-winning brands and experience the TTC difference.

POSITION SUMMARY

Destination America is seeking highly qualified individuals to fill the role of Travel Director/Travel Concierge for Canadian programs in the Eastern Canada/Maritimes regions for the 2024 season, which typically runs from May through September. Our brands include Trafalgar, Insight Vacations, Luxury Gold, and Costsaver, and we also operate trips for our key account partners under their brands. Individuals should be passionate about their province(s) of expertise, possess a desire to share knowledge and stories, be customer-service-centric, and be able to seamlessly manage every detail of our itineraries. Applicants must be eligible to work in Canada.

Key Responsibilities

• Effectively manage trip logistics and day-to-day operations for up to 52 guests on a coach, ensuring a seamless travel experience
• Utilize good judgement and ensure guest safety at all times
• Provide unparalleled and individualized customer service to each guest on the trip
• Craft and deliver enlightening and detailed stories and commentary in fluent English throughout the trip as a regional expert in the destination
• Utilize technology on the coach to enhance guests’ experience while travelling.
• Keep an organized log to manage and collect trip funds for optional experiences and account for all trip expenses
• Build upon our strong relationships with our vendors and various partners, both internally and externally
• Work closely and collectively with our Operations team while also making effective decisions as needed

Competencies

• Must be proficient in Microsoft Word, Excel, Teams, the internet, email, and social media.
• Must possess strong technical abilities and be able to utilize an iPad and various applications and learn various internal platforms.
• Must have administrative, organizational, and basic accounting skills.
• Applicant must speak English fluently.
• Must possess excellent customer service skills and excellent written and verbal communication skills.
• Ability to interact with vendors and guests from various countries, cultures, and ages.
• Vision correctable to 20/20 with reasonable accommodation required.
• Applicant should be able to lift 20 lbs with reasonable accommodation and be able to sit and stand for long periods of time, walk frequently and for long distances, and adapt to long working hours for 10 to 20 days at a time.

Experience

• Between 3-5 years over the road experience leading multi-national groups preferred.

Education, Licensure, Certification

• Travel Certificates, Tour Director/Guide Certificate Preferred. ITMI, TripSchool, or IGA certification strongly preferred.

Other Skills/Requirements

• Exceptional attention to detail and ability to multitask required. Strong candidates will possess leadership qualities, high emotional intelligence, cultural sensitivity, and possess a thorough understanding of Canadian history, politics, and culture, as well as have a working knowledge of international and domestic current events. Applicant should also have previous and applicable work experience in the destination and must be eligible to work in Canada.

The Travel Corporation is committed to providing an inclusive and accessible recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the hiring process, please let us know and we will work with you to meet your needs.

We may use technology, including artificial intelligence (AI), to support aspects of our recruitment process. All decisions are reviewed by our hiring team to ensure fairness and consistency.