With a moderate level of guidance and direction from colleagues and leadership, the Total Rewards Specialist is responsible for solving a range of Total Rewards problems. The Total Rewards Specialist understands key business drivers and applies this knowledge to solve problems in situations by analyzing technical experience, judgment, and precedents.

Key Task and Responsibilities:

The Total Rewards Specialist is responsible for one of the following disciplines (Health & Welfare Benefits, Compensation, or Retirement Benefits).

Health & Welfare Benefits

• Adhere to process timing and steps according to processing log and guides to consistently deliver a positive employee experience
• Demonstrate accountability by taking ownership of work from start to finish, including resolving issues or escalating appropriately
• Explain health and benefits plan features or options to employees as required, including plan provisions and related policies
• Prepare or coordinate employee communications related to health and benefits plans/programs
• Respond to benefits inquiries as well as providing help for employees in resolving benefits issues
• Participate in annual health fairs and screenings, benefit workshops, and presentations; offsite as needed
• Provide support to employees in various human resources-related topics such as benefits and leave administration
• Research, analyze, and evaluate benefit plan data issues, including internal HRIS, internal payroll, carrier, and 3rd party systems
• Evaluate and revise internal processes to reduce costs and increase efficiency
• Assist with COBRA, disability claims, accident and death claims, QMCSOs, and compliance testing.
• Maintain vendor contact to investigate discrepancies and provide information in non-routine situations
• Ensure compliance through audits of benefits plans, including enrollments, terminations, and changes
• Perform monthly billing process for benefit plans to be reported to accounts payable and finance
• Review bills for accuracy and compile reports
• Maintain employee files and records
• Assist Director with special projects

• Maintain a high level of confidentiality, strong organizational and time management skills, excellent judgment, professionalism, project management, flexibility, attention to detail, and communication skills are essential
• Ability to deal with ambiguity
• Expect to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct
• Excellent written, verbal, interpersonal, communication, organizational, and customer service skills
• Ability to interface with all levels within the organization
• Work in a team or project or matrixed, multi-cultural environment
• Show good planning and organization skills and the ability to meet deadlines for small projects or tasks while delivering day-to-day requirements.