Job Description

How You’ll Make an Impact

As Total Rewards Administration Specialist, you'll serve as an expert for assigned APAC countries, providing end-to-end operational oversight, advanced issue resolution, and continuous improvement across payroll, time & attendance, compensation and benefit administration. Partner closely with COE, Site HR, Finance, Legal, and external vendors to ensure stable, compliant, and high-quality service delivery. Provide data-driven analysis, risk assessment, and practical recommendations to strengthen governance, improve employee experience, and support compensation and benefit planning for designated countries in APAC.

You'll collaborate with a diverse group of passionate individuals to deliver sustainable solutions to advance mobility, improve wellbeing, and enhance modern life. In this role, you will:

• Own and oversee monthly end-to-end payroll operations for assigned APAC countries, ensuring accurate, timely, compliant, and well-controlled payroll delivery in partnership with vendors and internal stakeholders.
• Act as a senior point of contact for complex payroll, benefit, time & attendance, and compensation administration matters, providing sound judgment, escalation management, and practical solutions.
• Coordinate implementation of annual compensation processes, including merit increase, incentives, data validation, communication support, and post-process review.
• Oversee communication, monitoring, and administration of benefit programs for applicable employee groups, ensuring consistency, compliance, and positive employee experience.
• Conduct benefit plan benchmarking, market survey review, data analysis, and management-ready reporting to support informed decision-making and program optimization.
• Provide technical and operational expertise on benefit design, redesign, new program implementation, and policy/process alignment across assigned countries.
• Provide comprehensive support for employee exit processes, including final payment review, severance or involuntary termination cost estimation, and coordination with HR, Finance, and Legal as required.
• Monitor regulatory changes and overall compliance requirements related to payroll, statutory benefits, and time & attendance; assess operational impact and drive timely implementation of required changes.
• Resolve complex issues and inquiries from employees, managers, HR, and other stakeholders, ensuring clear communication, appropriate documentation, and sustainable root-cause resolution.
• Develop, review, and maintain HR knowledge articles, process documentation, and working instructions to strengthen operational consistency and knowledge retention.
• Manage day-to-day vendor performance, service quality, issue follow-up, and process adherence; provide constructive feedback and escalate service risks when necessary.
• Identify and lead continuous improvement opportunities, including process simplification, control enhancement, automation opportunities, and cross-country knowledge sharing.
• Coach and guide less experienced team members on operational practices, issue analysis, stakeholder communication, and country-specific payroll or benefit knowledge.
• Perform other duties as required.

Required Qualifications that Enables Your Success

• Bachelor’s degree, preferably in human resources, accounting, finance, business administration, or a related field.
• Minimum of 5 years of HR operations experience, including at least 3 years in payroll, benefits, compensation administration, or related total rewards operations.
• Solid experience supporting multi-country payroll and benefit operations in APAC; experience in a shared service or regional HR operating model is strongly preferred.
• Strong understanding of payroll controls, statutory compliance, vendor management, data accuracy, and employee confidentiality requirements.
• Demonstrated ability to manage complex issues, assess risk, influence stakeholders, and drive practical solutions with limited supervision.
• Strong analytical capability with the ability to interpret data, identify trends, prepare management-level summaries, and recommend process improvements.
• High standards of work quality, accountability, ownership, and follow-through, with a continuous improvement and service excellence mindset.
• Excellent interpersonal, consultative, and stakeholder management skills, with the ability to communicate clearly and confidently across countries and functions.
• Proficiency in spoken and written English; additional APAC language capability is an advantage.