Job Description

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

As a Total Reward Specialist, you'll play a key role in delivering and enhancing Costa's reward offering, supporting colleagues across areas including pay, benefits, recognition, and reward governance. Working closely with the Reward team, you'll manage day-to-day reward processes, provide expert support to colleagues and stakeholders, coordinate supplier and benefits administration activities, and contribute to key annual reward cycles. You'll also analyse market and internal data to generate insights, support reward projects and system enhancements, and help ensure our reward programmes remain competitive, engaging, and aligned to Costa's values. This is an excellent opportunity for someone looking to build their reward expertise within a fast-paced, people-focused environment.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a Total Reward Specialist, there’s never been a better time to join.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Total Reward Specialist is about so much more than keeping the coffee flowing. You'll help blend great reward, benefits and recognition programmes with data driven insight, ensuring our people feel valued, supported and inspired to do their best work. Which means you'll be:

• Support the delivery of Costa’s total reward offering across pay, benefits, recognition, and reward governance, ensuring a great colleague experience.
• Manage day-to-day reward activities, including responding to queries, maintaining data accuracy, administering reward processes, and delivering service excellence.
• Partner with external suppliers and benefits providers, monitoring performance, improving processes, and maintaining effective stakeholder relationships.
• Produce market insights and reward analysis using internal and external data to support informed decision-making and keep reward programmes competitive.
• Contribute to key reward projects and annual pay and bonus cycles, including communications, testing, implementation support, and continuous improvement initiatives.

Who you are

It’s your unique ingredients we’re interested in:

• Experience working in a reward, benefits, HR or people-focused environment, with a strong interest in developing your reward expertise.
• Excellent attention to detail, numerical skills, and the ability to work accurately with data, processes and reporting.
• Strong organisational skills with the ability to prioritise competing deadlines and thrive in a fast-paced commercial environment.
• A proactive, customer-focused approach with the confidence to build relationships and provide a great stakeholder experience.
• Good analytical and problem-solving skills, including experience using Excel and identifying opportunities to improve ways of working.

Where you’ll work:

Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas.

We’re excited to be moving into a new home for our brand in St Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life.

For any reasonable adjustments and general queries, please get in touch with the recruitment team.