Job Description

Root was founded on the belief that car insurance is broken, and we set out to change it. We’re harnessing the power of technology to revolutionize this archaic, complicated industry. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative insurtech companies in the world.

The Opportunity

As a Total Loss Adjuster, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and how that best aligns with our product. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry.

Salary Range $52,900 - $60,000

Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.

How You Will Make an Impact

• Delivers an industry-leading claim experience for all policyholders and claimants
• Negotiates and settles total loss situations with policyholders and claimants
• Prepares salvage vehicles for auction and oversees the end-to-end salvage process
• Consistently makes prompt and courteous contact with every claim customer
• Maintains and updates a diary/schedule for each claim in the adjuster’s pending
• Responds to claim correspondence in a timely fashion with very high quality
• Provides input for continuous development of claims guidelines and best practices
• Recommends potential product developments and process improvements
• Interacts and communicates effectively with customers, peers, vendors and managers
• Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

What You Will Need to Succeed

• Successful experience handling insurance claims, coordinating rental extensions. Experience related specifically to the settling of auto total loss claims preferred.
• Currently licensed in home state if state required is preferred
• Ability to obtain and maintain insurance licenses in several states (including Texas) within three months
• Ability to learn quickly and be adaptable
• High sense of professionalism while remaining empathetic
• Familiarity with claims best practices required
• Curious in nature
• Great attention to detail
• Coachable and committed to professional growth
• Ability to approach problems with an open mind
• Expected work schedule: 9:00am-5:00pm M-F

As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.

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