The Tony's Food Server is responsible for providing attentive, knowledgeable, and personalized service to guests, ensuring an exceptional dining experience in a casual/contemporary restaurant setting. This role involves taking accurate food and beverage orders, offering menu recommendations, and delivering orders promptly and correctly. The Food Server must maintain a professional, polished demeanor, anticipate guest needs, and work closely with the culinary and service teams to uphold the restaurant's standards of excellence.

 

Essential Functions:
1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
2. Perform responsibilities in accordance with all Company standards, policies, and procedures.
3. food and beverages promptly, ensuring correct orders and presentation.
4. Provide attentive, friendly, and personalized service throughout the dining experience.
5. Maintain an organized and clean work area, including the dining room and service stations.
6. Anticipate guest needs and address any concerns or requests in a timely manner.
7. Communicate effectively with kitchen staff to ensure smooth service and accurate orders.
8. Process payments accurately and handle cash or credit transactions following company procedures.
9. Adhere to all health, safety, and sanitation standards.
10. Assist with setting up and breaking down the dining area as assigned.
11. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.

Required Qualifications:
1. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
2. One (1) year of experience in gourmet, fine dining, and/or high-volume restaurants.
3. Must be at least 21 years of age.
4. Must possess or obtain a Responsible Beverage Service State Certification.
5. Must possess or obtain a California Food Handler Certification.
6. Ability to handle a flexible work schedule, working weekends, holidays, and all shifts.

 

Physical Requirements:
This job has the following physical requirements:
1. Dexterity: full use of arms and hands to hold, grab, pick up objects up to 7 hours/ day 88% of shift
2. Standing: unassisted up to 7 hours/day for 88% of the shift
3. Walking: up to 7 hours/day for 88% of the shift
4. Bending: 2 hours/day for 25% of the shift
5. Twisting: 2 hours/day for 25% of the shift
6. Climbing: including ladders, less than 1 hour/day for 13% of the shift
7. Kneeling: 1 hour/day for 13% of the shift
8. Squatting: 1 hour/day for 13% of the shift
9. Carrying: full trays of food & beverages overhead- up to 25 lbs. for 2 hours/day for 25% of the shift
10. Lift/Carry/Pull: up to 50 lbs. up to 1 hour/day for 13% of the shift
11. Push: up to 100 lbs. using a pushcart up to 1 hour/day for 13% of the shift
12. Reaching: above the shoulders with the use of arms for 1 hour/day for 13% of the shift