Toll Equipment Technician III
Req number:
R8361
Employment type:
Full time
Worksite flexibility:
Onsite
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
We are looking for a motivated Toll Equipment Technician III ready to take us to the next level! If you have advanced troubleshooting expertise, strong networking and electronics knowledge, and experience with fiber optics, RF, and toll collection systems, and are looking for your next career move, apply now.
We are looking for a Toll Equipment Technician III to serve as the lead technical expert responsible for advanced diagnostics, installation, maintenance, and support of toll collection equipment and integrated systems. This position will troubleshoot complex system issues, provide technical leadership and training to technicians, and support the reliability and performance of tolling infrastructure. This position will be a full-time contract, and onsite in Portage, IN.
What You'll Do
Serve as the technical lead and escalation point for complex toll equipment and system issues
Perform advanced diagnostics, troubleshooting, and root cause analysis across integrated tolling, networking, server, and software systems
Install, configure, maintain, and repair toll collection equipment, lane controllers, networking devices, CCTV systems, and RF equipment
Perform advanced hardware installations, cable terminations, and system upgrades involving coaxial, CAT5, and fiber optic cabling
Configure and troubleshoot Windows, Unix, and Linux-based tolling systems and network devices
Interpret wiring schematics, network diagrams, and system architecture documentation to support maintenance and upgrades
Develop and oversee preventative maintenance programs to maximize equipment performance and minimize downtime
Train and mentor technicians on advanced troubleshooting techniques, new equipment, and operational procedures
Support installation, testing, and commissioning activities for new and existing tolling sites
Manage inventory and recommend spare parts requirements based on maintenance trends and failure analysis
Maintain accurate documentation in incident management and inventory management systems
Participate in project initiatives, system improvement efforts, and technical team meetings
Participate in after-hours on-call rotation and respond to critical system issues as required
Perform other duties as assigned
What You'll Need
Required:
Associate's degree in Information Systems Technology, Electronics, Computer Science, or a related field, or equivalent combination of education and experience
Experience in electronic equipment maintenance, toll systems, intelligent transportation systems (ITS), or a related technical field
Advanced knowledge of electronic systems, computer networks, network protocols, and computer hardware repair
Advanced knowledge of fiber optic systems, testing, and troubleshooting
Advanced knowledge of radio frequency (RF) systems and antenna technologies
Advanced knowledge of CCTV systems, video management platforms, and IP camera systems
Knowledge of SCADA systems and industrial control systems
Ability to read and interpret complex wiring diagrams, schematics, network topology diagrams, and technical documentation
Experience troubleshooting integrated hardware, software, and networking environments
Strong written and verbal communication skills
Strong leadership, mentoring, and technical training abilities
Ability to manage multiple priorities and collaborate effectively across departments
Valid driver's license with the ability to maintain driving privileges
Ability to work assigned shifts and participate in an emergency on-call rotation
Ability to lift up to 50 pounds
Ability to work at heights up to 30 feet
Preferred:
Bachelor's degree in Information Systems Technology, Electronics, Computer Science, or a related discipline
Industry certifications such as CompTIA A+, CompTIA Network+, or equivalent technical certifications
Fiber optic certification
Experience with toll collection systems, revenue collection equipment, or other complex automated transportation systems
Experience leading technical projects and mentoring technical staff
Experience with facilities maintenance and environmental monitoring systems
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Ability to work at heights up to 30 feet
Ability to lift and carry up to 50 pounds
Ability to operate electronic diagnostic and testing equipment
Ability to sit, stand, walk, bend, climb, and move throughout toll facilities and equipment locations
Ability to conduct repetitive computer-based tasks using a keyboard, mouse, and monitor
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
EEO Statement
It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
$31.40 per hour
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what’s right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
